Head of Customer Success, Builder.io
Enterprise
$200-240k
+ Equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window
Visual building no code platform
Be an early applicant
Visual building no code platform
101-200 employees
Be an early applicant
$200-240k
+ Equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window
101-200 employees
Company mission
To enable teams of all sizes to drag and drop to create, test, and optimise lightning-fast digital experiences.
Role
Who you are
- 6+ years in Customer Success, Account Management, or a related post-sales leadership role in SaaS, including 3+ years leading enterprise-facing teams
- A proven track record of driving retention, expansion, and adoption across large, multi-stakeholder enterprise accounts
- Experience expanding early customer wins into larger, company-wide partnerships: taking an initial land within a team or department and methodically growing adoption across the enterprise
- Strong operational and analytical skills: comfortable building systems for retention and growth forecasting, account inspection, and performance management
- Excellent executive presence and communication skills, with the ability to build trusted relationships across C-level and technical stakeholders
- Familiarity with AI-powered or developer-focused platforms, or modern web development workflows, is a strong plus
What the job involves
- Builder.io is looking to add an accomplished customer success leader to our growing team. As Head of Customer Success, Enterprise, you will partner closely with the VP of Customer Experience to build and develop a world-class Customer Success team focused on driving retention, growth, and adoption within Builder’s largest, most strategic accounts
- You will play a pivotal role in driving our mission forward, leading a high-performing team that sits at the intersection of design, code, and AI. Your team will help the world’s most innovative companies realize the full value of Builder’s Visual Development Platform, including our Fusion and Publish products, transforming how they build and scale digital experiences
- We’re looking for a strategic, results-driven leader who knows how to grow enterprise accounts: someone who can connect product usage to real business value, expand adoption across teams and regions, and turn initial wins into long-term, organization-wide success. This is an ideal opportunity for a dynamic leader with a proven record of driving measurable outcomes in retention and growth while building structure and accountability in a high-velocity environment
- Hire, develop, and coach a world-class team of Enterprise Customer Success Managers to deliver exceptional customer outcomes
- Drive gross and net dollar retention across the enterprise segment through proactive renewal and expansion strategies
- Partner cross-functionally with Sales, Product, and Customer Engineering to align on strategy, drive adoption, and ensure customer success at scale
- Implement an operating rhythm that brings structure, predictability, and visibility to the enterprise book of business
- Build scalable systems that connect product usage data to human engagement — identifying opportunities for organic growth and enterprise-wide adoption
- Champion a consistent, value-based customer narrative that links Builder adoption to measurable business results
- Serve as the internal voice of the enterprise customer, influencing product direction, feature prioritization, and go-to-market strategy
Our take
All businesses, especially within commerce, rely on the constant evolution of marketing, content and visuals. Builder.io is a no-code platform for digital storefronts. The company is on a mission to make customers' lives easier by doing all of the coding work for them and providing an intuitive platform to design and publish content.
The key message from Builder.io is that anyone can be involved in the creation process and those not equipped with all the skills, shouldn’t have to miss out because of the complexities that go on behind the scenes. The company is home to a team of “Builders” who support the ongoing development of the Builder.io Platform, one that has drag and drop functionality and is easily integrated with customers softwares like Shopify.
Having received $20 million in funding in 2024 bringing their total to over $40 million, the company has created a really well-established platform and has managed to acquire a strong client base. It’ll be interesting to see how the company scales with new features and ventures that are yet to be disclosed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$20m
EARLY VC
Oct 2021
$14m
SERIES A
Total funding: $37.3m
Company benefits
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Quarterly mental health days. We shut down the whole operation 4 times a year to give our team a chance to rest and recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office reimbursement. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $299/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- 401k. Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)
Company HQ
SoMa, San Francisco, CA
Leadership
Steve Sewell
(CEO)Previously CEO and Founder of Qanvis, Head of Product Development at PICT and Engineering Manager at ShopStyle, Inc.
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