Application Support Engineer, Intenseye
$100-150k
More information about location
3 days a week in office
AI-powered workplace safety platform
Job no longer available
AI-powered workplace safety platform
101-200 employees
Job no longer available
$100-150k
More information about location
3 days a week in office
101-200 employees
Company mission
To transform workplace safety with computer vision AI.
Role
Who you are
- 3+ years in a technical or application support role, ideally within an Enterprise SaaS environment
- Solid Linux fundamentals — comfortable in the command line, reading logs, and running diagnostic commands
- Strong networking knowledge: TCP/IP, DNS, firewalls, NAT, proxy configurations, and port forwarding
- Hands-on experience with SSH and VPN — setup, tunneling, and troubleshooting
- Comfortable doing L1 customer chat and deep technical investigation on the same day
- Strong written English and a natural ability to explain technical topics to non-technical stakeholders
- Ability to navigate ambiguity
- Excellent oral communication skill with both internal stakeholders and external technical teams
- Willingness to travel occasionally for on-site customer visits — you're comfortable getting in front of customers in person when the situation calls for it
- We know that not everyone will meet 100% of the listed qualifications, and that’s OK. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you’re excited about our mission and believe you can have an impact in this role, we strongly encourage you to apply. Your experience, skills, and perspective may be exactly what we’re looking for
What the job involves
- As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical investigations into connectivity, integration, and platform issues (L2), and working alongside engineering when issues require deep infrastructure-level diagnosis (L3)
- You're the person who gets things done in a high-paced, unstructured environment
- You'll work closely with enterprise customers' IT and network teams, join customer calls without hesitation, and partner with engineering, DevOps, and product to see every issue through resolution
- This role is based in New York and reports to the Director of Support
- Handle inbound customer inquiries via chat and email — answering platform questions, guiding users, and resolving issues end-to-end
- Own customer communication throughout the lifecycle of every ticket, providing timely and clear updates
- Join customer calls and meetings as a technical representative and engage confidently with enterprise IT and network teams
- Maintain and contribute to user-facing documentation, help center content, and knowledge base articles
- Troubleshoot and resolve connectivity issues by working directly with customers' IT teams — including remote access sessions, VPN configuration, SSH access, proxy setup, and firewall and network diagnostics
- Support on-premise and cloud/hybrid deployments, handling integration and infrastructure issues that require hands-on network-level investigation
- Investigate platform and integration issues across application, service, and network layers, using available monitoring and observability tools
- Configure and troubleshoot SSO and authentication integrations for enterprise customers
- Escalate complex issues to engineering and product teams with well-documented findings and clear reproduction steps
- Work with engineering, DevOps, and product teams on deeper investigation, bug resolution, and new feature rollouts
- Contribute to improving internal processes, playbooks, and support tooling
- Partner with the Support Manager to develop support territory strategy
Our take
Safety in the workplace can concern anything from trip hazards to PPE, and it is essential for businesses to keep on top of it to keep their workers safe, the company compliant, and business efficient. However, monitoring health and safety can be difficult without dedicated staff checking especially in large workplaces, and this increases staffing costs dramatically.
Intenseye provides a workplace safety monitoring platform that leverages AI to identify unsafe acts and conditions from a camera source. The allows workplaces to be monitored 24/7 at minimal additional cost, ensuring that they are safe, providing real-time notifications and analytics, and facilitating the automated operationalization of compliance.
Whilst other companies are using AI to augment how quickly hazards can be recognized through a video signal, Intenseye stands out with its specialized approach to workplace safety, something that must be monitored in every workplace. The company has raised considerable funding, the latest of which comes from the industry's largest ever fundraise, to expand its technology ecosystem.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2024
$64m
SERIES B
Sep 2021
$25m
SERIES A
Total funding: $93.2m
Company benefits
- Support for individuality & continuous education: We stand with you on your journey whether it is the autonomy to make decisions and a true voice in the direction of the company or a need for support in continued development of your education or your passions.
- Stock option plan: We want our team to be rewarded for the value they bring to the company, all eligible employees enjoy new hire equity.
- Competitive salaries: We offer a competitive salary which we benchmark constantly.
- Team, events & activities: We believe great teams are built through shared experiences. From energizing company offsites to in-person gatherings and a weekly lunch in our NYC HQ, we make time to connect beyond work. No matter where you’re based, you’ll find plenty of opportunities to build relationships, have fun, and strengthen our culture together.
Company HQ
Koreatown, New York, NY
Leadership
Sercan Esen
(Co-Founder & CEO)Experience as Artificial Intelligence Consultant for Sony from 2014 to 2018.
Serhat Cillidag
(Co-Founder & CTO)Experience as Software Engineer for Sony from 2017 to 2018.
Salary benchmarks
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