Customer Success Advocate, Mighty Networks
$50-65k
More information about location
Platform for brands & creators to build communities
Be an early applicant
Platform for brands & creators to build communities
101-200 employees
Be an early applicant
$50-65k
More information about location
101-200 employees
Company mission
To unlock a new breed of culture creators and millions of unique, vibrant communities.
Role
Who you are
- 2+ years experience in customer support, community management, or a similar role
- Excellent communication skills, both written and verbal
- Professional demeanor and presence
- Strong problem-solving abilities and a customer-centric mindset
- Ability to work independently and as part of a team
- Experience with Intercom
- Previous experience working with multiple cross-functional teams
- Passion for community building and a keen interest in digital platforms
- Can easily break down complex technical concepts and translate them to less technical teammates and customers
- Experience with hosting webinars and/or group sessions
- Experience creating procedures, documentation, and planning projects
What the job involves
- We are a seeking a proactive and versatile Customer Service Specialist to join our vibrant team
- In this role, you will be instrumental in providing exceptional support and building strong relationships with our Mighty Pro users
- You will act as the bridge between our users and our product, ensuring our community creators have the resources, support, and guidance they need to succeed
- You will also be working with our developers & product teams to advocate for our customers and help resolve any reported technical issues
- Provide timely and empathetic support to users through various channels, but primarily written communication (email, chat, video call, social media)
- Understand user needs and provide tailored solutions that enhance their experience with Mighty Networks
- Collaborate with the product team to relay user feedback and contribute to product improvements
- Develop and maintain deep comprehensive knowledge of the Mighty Networks platform and its features
- Determine and propose innovative and alternative solutions to resolve customer concerns effectively
- Monitor and analyze user engagement, identifying trends and opportunities in internal procedures for enhancing user satisfaction
- Contribute to the creation of support resources, such as help articles, tutorial videos, and FAQs
- De-escalate frustrated customers with empathetic written and verbal communication over email, chat, and video call
- Take full ownership of issues and proactively engage in problem-solving until resolution is achieved
Our take
Mighty Networks is a SaaS business helping low to mid-tier creators to build thriving communities of subscribers or paid members for their online courses and events. The platform targets the 'creative middle class' (individuals who don't have a substantial online presence) to secure lucrative partnerships with major platforms like YouTube or Facebook.
By catering to this underserved demographic, Mighty Networks has achieved significant success. It boasts over 50,000 creators and brands on its platform, including prominent names like TED and Fortune, as well as Yoga with Adriene. And, if the company can effectively serve the large creative middle-class population, they stand to make substantial progress in this rapidly growing industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$50m
SERIES B
Apr 2019
$11m
SERIES A
Total funding: $66m
Company benefits
- Focus: A startup’s competitive edge is speed. The only way to achieve it is by creating a culture where our team can focus
- Flexibility: We’re constantly striving to work smarter and more creatively as a team. We value highly motivated people who deliver from wherever they are most productive
- Flow: Flow is the magical state where time disappears and you are fully immersed in the project in front of you. We’re committed to helping you find flow–taking on bigger challenges with the skills to get results
- Work from home opportunities
Company HQ
Downtown North, Palo Alto, CA
Leadership
Gina Bianchini
(CEO & Founder)Worked as a Financial Analyst at Goldman Sachs. Was Co-founder & President of Harmonic Communications. Co-founded and was CEO of Ning, and founded and was CEO of Mightybell. Was on the Board of Directors of Scripps Networks Interactive for over 6 years.
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