UX Designer, Lloyds
12-Month Fixed-Term Contract
£59.9-66.5k
+ discretionary annual performance-related bonus and share schemes including free shares
2+ days a week in office
Retail and commercial bank
Open for applications
Retail and commercial bank
1001+ employees
Open for applications
£59.9-66.5k
+ discretionary annual performance-related bonus and share schemes including free shares
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Comfortable being the UX expert in a team of Payments colleagues, leading all aspects of design delivery
- Proven experience designing for data-rich or technical products, ideally in enterprise or payment domains
- Comfortable supporting on UX research activities and able to use these learnings to create evidence-based designs
- Excellent prototyping and layout skills, clearly articulating these to internal customers and development teams
- Highly motivated, proactive, and driven to achieve individual and collective goals
- Comfortable using and building on existing design systems, proactively recommending new ways to improve and extend them
- Strong relationship-building skills, an innovative approach to problem-solving, and credibility when dealing with senior audiences, with the confidence to provide a healthy challenge where appropriate
- A collaborative mindset, working closely with a multi-disciplinary team, and a desire to see designs through to delivery, communicating with developers to ensure designs meet specifications and can be used by a broad range of users
Desirable
- History of communicating with users to understand their needs and balance these against outcomes
- Familiarity with digital finance concepts (such as blockchain, tokenisation and stablecoins) and data visualisation
What the job involves
- As a UX Designer, you will be part of the Enterprise Experience Design (eXD) Team, primarily supporting the Payment Services platform or our Digital Finance Lab (our innovation lab for blockchain and tokenisation) in Lloyds Banking Group
- You'll collaborate closely with product owners, customer journey managers, engineers, and internal colleagues to understand user needs and behaviours, designing great colleague as well as customer experiences
- You will employ rapid prototyping and user testing techniques to craft and refine end to end consumer-centric journeys
- Craft end-to-end user experience, bringing together a cohesive journey step by step, bringing designs to life through Figma. You’ll be confident presenting work and running user testing sessions
- Design intuitive, efficient, and visually engaging interfaces for internal users working with different payments services
- Define UI components and interaction patterns to a level of detail that enables seamless handoff to development, as well as inclusion into our Design system
- Advocate customer inclusion, ensuring designs are inclusive and accessible to colleagues and customers of all ages, backgrounds, and technical abilities
- Collaborate closely with other designers, product owners, customer journey managers and engineers, to understand and balance user needs with business requirements
Application process
- End Date: December 5, 2025
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 50 more jobs at Lloyds