Director of Executive Experiences, ServiceNow
$159.4-279k
+ Equity for eligible roles + Variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$159.4-279k
+ Equity for eligible roles + Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- This is a dynamic, results-driven role that requires an individual with significant event management expertise, a keen eye for design and innovation, and the ability to manage multiple, complex projects simultaneously while consistently delivering outstanding experiences
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Experience: 15+ years of experience in event management, with a proven track record of successfully leading high-profile executive events and programs
- Leadership: Strong leadership capabilities with experience managing cross-functional teams and working closely with senior leadership to deliver strategic event initiatives
- Innovation & Design: A creative and strategic thinker, capable of designing unique, sophisticated, and memorable executive experiences
- Attention to Detail: An impeccable eye for detail and an unwavering commitment to executing flawless events
- Communication Skills: Exceptional communication, negotiation, and interpersonal skills, with the ability to engage with executives, stakeholders, and vendors at all levels
- Organizational Skills: Highly organized with the ability to manage multiple priorities and navigate complex logistics while maintaining focus on quality and timelines
- Metrics-Driven: Strong analytical skills with the ability to evaluate event performance and leverage data to inform future planning
- Travel: Flexibility to travel as required for event execution
What the job involves
- As the Director of Executive Experiences, you will be responsible for leading the strategy, planning, and execution of executive events at our flagship events, including Knowledge, World Forum, and other strategic programs
- You will partner closely with senior executives and internal stakeholders to ensure these high-touch experiences reflect ServiceNow’s values and business goals
- The Director will oversee the entire event's lifecycle, ensuring every detail is executed flawlessly
- Develop and manage the event strategy for executive-level gatherings within the ServiceNow portfolio of events including Knowledge and World Forums
- Collaborate with internal teams to determine event objectives, themes, and formats
- Lead the planning and execution of executive-level events within the ServiceNow portfolio, including Knowledge, World Forum, conferences, and the Meeting Center
- Develop and manage event strategies that align with organizational goals and executive needs, ensuring each event reflects ServiceNow’s values and culture
- Collaborate with cross-functional teams to define event objectives, themes, formats, and key outcomes, ensuring seamless integration across all touchpoints
- Oversee all event logistics, from venue selection and catering to audiovisual needs and transportation, ensuring that all aspects are executed flawlessly
- Manage event budgets, timelines, and resources efficiently, meeting deadlines and staying within financial parameters
- Serve as the primary point of contact for executives and stakeholders, ensuring their needs and expectations are met
- Build and maintain strong relationships with key internal and external partners, including vendors, agencies and field marketing
- Curate unique and memorable experiences that resonate with executive audiences, incorporating innovative ideas and trends
- Gather feedback from participants to continuously improve future events
- Curate unique, impactful, and memorable experiences that resonate with senior executive audiences, incorporating the latest trends, technologies, and creative concepts
- Maintain a keen understanding of evolving industry best practices and innovate to ensure each event exceeds expectations
- Solicit and analyze feedback from event participants to drive continuous improvement and refine future event strategies
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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