Customer Success Manager, Amper
Enterprise
$110-120k
+ Incentive potential of $35,000 at plan & early-stage stock option equity
Machine monitoring for precision manufacturers
Job no longer available
Machine monitoring for precision manufacturers
21-100 employees
Job no longer available
$110-120k
+ Incentive potential of $35,000 at plan & early-stage stock option equity
21-100 employees
Company mission
To help manufacturers improve efficiency and customer satisfaction using real-time operational data.
Role
Who you are
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with at least 2-3 years working with enterprise or large strategic customers
- Experience working with manufacturers or in industrial technology
- Proven ability to develop and maintain executive relationships while also engaging tactically at the shop-floor level
- Strong analytical skills to interpret customer data, identify trends, and drive actionable insights
- Excellent communication, presentation, and relationship management skills
- Highly organized and capable of managing multiple priorities simultaneously
- Customer-first mentality with a relentless focus on driving outcomes and value for customers
- Collaborative and resourceful problem solver who thrives in a fast-paced, high-growth environment
- Passion for operational excellence and continuous improvement
What the job involves
- We’re looking for an experienced Customer Success Manager - Enterprise to play a critical role in helping our customers realize the full value of Amper while driving retention, expansion, and customer satisfaction
- As an Customer Success Manager - Enterprise at Amper, you will be the key point of contact for our largest and most strategic customers. Your primary focus will be ensuring customers achieve measurable outcomes with Amper, driving adoption and long-term retention
- You’ll develop trusted relationships with both executive stakeholders and tactical teams within our customers’ organizations, acting as a strategic partner and advocate
- You’ll also collaborate closely with Sales, Product, and other internal teams to help customers scale their success—whether that’s through expansion at their current site, multi-site rollouts, or surfacing valuable feedback to continuously improve our product and processes
- This role is critical to Amper's growth, as you’ll own key metrics such as churn, gross retention rate (GRR), same-site expansion, and generating Customer Success Qualified Leads (CSQLs) for multi-site expansion opportunities
- Serve as the main point of contact for enterprise customers, ensuring alignment on goals and success criteria at both executive and tactical levels
- Develop a deep understanding of customers’ business needs, challenges, and Amper's role in driving measurable outcomes
- Build and maintain long-term, trusted relationships with key stakeholders, including executive sponsors, operations leaders, and shop-floor teams
- Drive fast time to value by ensuring seamless onboarding, training, and adoption of AMPER solutions
- Develop and execute customized success plans for each customer, mapping AMPER’s capabilities to their business objectives
- Monitor usage and engagement metrics to proactively address barriers to adoption or value realization
- Own and drive metrics like churn, gross retention rate (GRR), and same-site expansion revenue
- Proactively identify opportunities for multi-site expansion and surface Customer Success Qualified Leads (CSQLs) to the Sales team
- Lead regular business reviews (QBRs) to showcase value delivered, review progress toward customer goals, and identify growth opportunities
- Partner with Sales to ensure a seamless handoff from pre-sale to post-sale and to execute multi-site expansion strategies
- Work closely with Product and Support teams to escalate and resolve customer issues, providing actionable feedback for product improvements
- Collaborate with Marketing to develop and share customer success stories that highlight outcomes and impact
- Act as the customer’s advocate within AMPER, ensuring their voice is heard and their needs are prioritized
- Collect and analyze feedback to help shape product enhancements, roadmap prioritization, and continuous improvement initiatives
- Key Metrics for Success
- Retention: Minimize churn and maximize gross retention rate (GRR)
- Adoption: Drive consistent product usage and measurable time to value
- Expansion: Achieve same-site expansion targets and pass CSQLs to Sales for multi-site growth opportunities
- Customer Relationships: Maintain high customer satisfaction (CSAT) and Net Promoter Scores (NPS)
Our take
Global supply chain constraints have only accentuated the pressure on manufacturing shop floor managers to avoid every possible minute of downtime. That pressure to avoid losing money has driven demand for real-time analytics of manufacturing machinery, which Amper hopes to help with.
Amper’s IoT technology enables a self-installed industrial monitoring solution for manufacturing managers. The company prioritizes ease-of-use for its customers, allowing them to set up their devices in minutes and monitor their machines from an intuitive dashboard. The vision for the startup is to go beyond the monitoring of relatively basic machinery metrics and build out a holistic IoT-based ‘FactoryOS’.
The challenge for the startup will be competing in a crowded IoT market. Having said that, its proven ability to quickly adjust its strategy has helped it gain solid funding. The fact that Amper's technology shifts to fit the real needs of its customers will surely stand it in good stead as it expands its horizons.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2022
$11m
SERIES A
Total funding: $11m
Company benefits
- Unlimited PTO, 2-week minimum
- 401(k) plan
- Health insurance (medical, vision, and dental)
- Team outings, group lunches, an open office, happy hours
- Flexible work schedule
- Remote possibilities
Company HQ
River West, Chicago, IL
Leadership
Akshat Thirani
(Founder & President)Graduated from Northwestern University with a degree in Computer Science.
Philip House
(CTO)Graduated from Northwestern University with a degree in Computer Science. Also worked briefly as a software engineer at Sprout Social in Chicago.
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