Support Operations Engineer, Capella Space

$138.9-208.3k

+Equity. Shown is salary in San Francisco. Salary for Colorado: $111,100 - $166,700

Kubernetes

Python

Linux

Terraform

Flow

Data Flow

JIRA

Confluence

Unix

REST API

Junior, Mid and Senior level

Denver

San Francisco Bay Area

Remote from US

Earth observation satellites & intelligence

Job no longer available

Earth observation satellites & intelligence

201-500 employees

B2BBig dataAutomationScienceAerospace

Job no longer available

$138.9-208.3k

+Equity. Shown is salary in San Francisco. Salary for Colorado: $111,100 - $166,700

Kubernetes

Python

Linux

Terraform

Flow

Data Flow

JIRA

Confluence

Unix

REST API

Junior, Mid and Senior level

Denver

San Francisco Bay Area

Remote from US

201-500 employees

B2BBig dataAutomationScienceAerospace

Company mission

To enable a richer understanding of our planet through the power of SAR technology.

Job

Company

Role

Who you are

You have strong chops in Python and want to work for an agile space company!
Minimum of 2 years experience with REST APIs, Cloud-based Data Flow and Management: Amazon Web Services, Kubernetes, Terraform, Unix/Linux systems
Process and Code Management/Documentation: Jira, Confluence, Gitlab
You want to grow your skills! We believe in growing our best engineers from within, and we will support your professional development
You’ve got an undergraduate degree in Computer Science, Engineering, Physical/Earth Sciences, or an equivalent combination of technical education (bootcamps, coding accelerators) and work experience that you’d love to tell us about
You're comfortable working in a periodic 24/7 on-call rotation. What this looks like: members of our team will work standard business hours for their timezone and rotate into one week of 24/7 on-call support. If there are four team members, this would mean one week of 24/7 on-call responsibilities every 4th week (with escalation support) for each SupportOps Engineer. This has the potential to evolve into shift work as our demand for technical support peaks
You have a calm, collected approach to problem solving, but you’re able to prioritize and have a keen attention to detail. You care about helping us improve our documentation and processes as we resolve issues
You’re a great cross-team collaborator. You can distill complex technical concepts down to simple terms, and you proactively communicate the progress or status of open issues or requests to our internal stakeholders
You’re inquisitive, curious, and eager to understand our systems and technologies
Other nice-to-have skills: experience working with geospatial data or remotely sensed imagery; experience in the satellite or space industry

What the job involves

The Senior SupportOps (DevOps with Support), exists for one purpose: to solve complex internal problems so that Capella Space can continue to deliver world-class imaging to our customers
SupportOps leverages our support structure to triage and resolve various requests across a variety of services
We balance 24/7 support and on-call responsibilities by distributing our team remotely, working in overlapping time zones, and rotating through on-call weeks
We use root cause analysis to help us get to the true source of technical issues, and we help facilitate long-term solutions to prevent those issues from recurring again
We design, build, and maintain the appropriate monitoring and alerting platforms (dashboards, reporting scripts) to ensure we are monitoring our vital systems and associated key performance metrics

Our take

Earth observation, in the form of satellite imagery, is in high demand. With climate change, supply chain, and defense operations all requiring high-quality observation data, the race is on to provide the clearest, most timely images - and Capella Space is one private company leading the charge.

Capella Space commands a synthetic aperture radar (SAR) constellation in low-earth orbit that clients can use to access real-time visibility of facts on the ground. As the first US company to do this, it's won a leading slate of customers that include the US National Reconnaissance Office, the US Air Force, Geospatial and RSI.

As the urgency of addressing global issues increases, the demand for Capella Space’s services is almost certain to rise. This puts the company in a great position, having already established itself as a key player in the market. In 2025, Capella Space was acquired by IonQ, which will be integrating Capella’s satellite infrastructure with its quantum technology to create a space-based QKD network.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 6 rounds)

Jan 2023

$60m

GROWTH EQUITY VC

Apr 2022

$97m

SERIES C

Total funding: $234m

Company benefits

Comprehensive medical, vision, and dental coverage
Flexible Spending Accounts
Parental leave program
Flexible Paid Time Off policy
Commuter and parking benefits
Mental health resources
Monthly phone stipend
401K Plan
Dog-friendly work environment & pet insurance options

Company HQ

Mission District, San Francisco, CA

Leadership

Frank Backes

(CEO)

President at IonQ as well as President, Founder and Director at Space ISAC. Formerly Senior Business Consultant at Modern Technology Solutions and SVP of Kratos Space Federal at Kratos Defense and Security Solutions.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job