Customer Success Architect, Nash
+ Equity
Last-mile delivery platform
Be an early applicant
Last-mile delivery platform
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To democratize local delivery for business across all industries and sizes.
Role
Who you are
- This role is ideal for someone who thrives at the intersection of product, ops, and execution—someone who can think strategically, move fast, and obsess over outcomes
- Have 4+ years of relevant experience (e.g., product management, operations strategy, logistics/supply chain, consulting, or startup experience)
- Understand marketplace dynamics, logistics systems, or API-driven platforms
- Communicate clearly and work cross-functionally with technical and non-technical teams
- Are scrappy, resourceful, and eager to build from 0 to 1—quickly
- Enjoy solving real-world operations problems through systems and software
- Bonus: Experience with delivery tech (e.g., route optimization, dispatching, fleet management), or a background in CS/engineering
What the job involves
- As a Customer Success Architect, you’ll own the design, rollout, and optimization of delivery workflows for our largest and most strategic customers
- You'll serve as the connective tissue between customers, our internal teams (engineering, operations, success), and third-party delivery partners. Your goal: build scalable logistics products and infrastructure that drive delivery volume and customer satisfaction
- Design & Deploy Logistics Solutions: Collaborate with customers to understand their delivery needs, order flows, and operational constraints—and translate that into scalable product configurations
- Drive Product Outcomes: Act as a voice of the customer, using feedback and insights to shape features, workflows, and internal tooling. Collaborate tightly with engineering to evolve our delivery platform
- Own High-Impact Implementations: Manage onboarding and expansion for our most important accounts—ensuring the product is deployed smoothly and optimized for performance
- Bridge Tech & Ops: Work with our operations team and delivery partners to troubleshoot edge cases, build workflows for complex scenarios, and ensure reliability at scale
- Influence Roadmap: Identify and advocate for features that increase volume, improve delivery reliability, and enhance the customer experience
- Represent Nash: Lead customer conversations, demos, and strategic planning sessions, especially when launching new delivery models or regions
Our take
Nash makes it easier for businesses to manage same day delivery by aggregating available providers such as Lyft, Uber, and DoorDash on one interface. This leaves the business free to select (or automate) the best option based on cost and availability. The startup works across a growing number of verticals, from food delivery, to retail, pharmaceuticals or auto parts.
With a growing consumer demand for fast, hyperlocal delivery, small to medium sized businesses often struggle to keep up with the logistics and costs. This has led to the emergence of more and more last mile delivery startups. However, managing the huge variety of delivery options coming onto the market cost-effectively is often overwhelming and time consuming.
Nash’s strategy of positioning itself between merchants and delivery companies is a clever one so long as it can continue to build partnerships with both national and local delivery providers. So far this strategy has paid off, and the company has experienced rapid growth since its 2021 founding. It already covers all of the USA, and is eyeing up expansion in Canada and the UK in the near future.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2022
$20m
SERIES A
Jan 2022
$9m
SEED
Total funding: $29.2m
Company HQ
The Castro, San Francisco, CA
Leadership
Mahmoud Ghulman
(Co-Founder & CEO)Former MIT Researcher, former Head of Business Development at enterprise AI tech company Mozn. Co-founded and was CEO of gig worker marketplace startup Arsann from 2016 to 2019, and is now a board member.
Aziz Alghunaim
(Co-Founder & CTO)Former Engineer at NYSE listed data software company Palantir Technologies. Is the Co-founder of Tarjimly, a tech nonprofit that connects bilinguals to volunteer as translators for refugees and humanitarian organizations.
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