Customer Success Manager, DeepL

Intelligent people

Total funding: $404.4m

• Additional Occupational health and Accident Coverage
• Hack Fridays
• Work from home abroad
• Regular international team events
• Home office setup (furniture and equipment)
• Mental wellbeing platform

• "We care" We care about our (free) users, our customers, our fellow employees, the societies of this world and the environment/planet (in no particular order). We act ethically, empathetically and want DeepL to be making this world a better place. We are mindful about the consequences of our own actions and of the actions that are done by models that make decisions on our behalf. We listen to each others' problems and help one another to solve them.
• "We build for scale, quality and think long-term" We understand that in order to make a significant impact in the world, we have to always think about solutions that scale and reach a significant number of users/customers. At the same time, DeepL is known for delivering highest quality AI products and we aim at maintaining this high quality bar for the solutions we develop. Our short term execution is based on current data, but in order to remain innovative we need to think ahead, assign enough resources and be brave enough for big bets which determine the next stages of future growth.
• "We are decisive, move fast and act as owners" We understand that we need to move fast in the competitive environment we are in. We therefore make sure that our organization, processes and communication are as disciplined, effective and quick as possible - so that we can get our jobs done as quickly as possible. We optimise for the speed of learning - we release early in small steps and understand that this may break things - we make sure we detect this, improve and move on. We understand that such efficient operation is only possible when everybody assumes ownership, responsibility and is given the space to make decisions and act as independently as possible. We encourage bold decision making and understand that in a fast paced environment mistakes are a normal part of the learning process.
• "We are humble, open and value collaboration" DeepL is not a place where you boast with your title - we rather concentrate on delivering great solutions, helping our users and customers and bringing the company forward. We care more about the success of the team and company than our individual goals. We communicate transparently & openly, but politely and taking the conversation’s context into account. We assume positive intent. Information is open by default and accessible to everybody, restricted only when really necessary.