Revenue Operations Analyst, ZipRecruiter

• 1+ years of Sales / Revenue Operations experience
• Bachelor’s degree
• Demonstrated performance in Sales / Revenue Operations role
• Intermediate proficiency with Microsoft / G-Suite applications
• Technologically adept with Salesforce.com experience (certification(s), a plus)
• Highly self-motivated with a consistent track record to act resourcefully and meet deadlines
• Steadfast focus on problem solving and process improvement
• Exceptional at working as part of a team and independently in a fast-paced, constantly evolving environment
• Strong communication skills (written & verbal) and comfort speaking in groups
• Detail-oriented, organized, and strong time-management skills
• Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
• Easily builds rapport and establishes relationships with customers and colleagues
• Listens patiently, probing for and clarifying to get necessary details
• Excellent problem-solving skills working in ambiguity and limited direction

Desirable

• The Revenue Operations Analyst will provide end-to-end operations support to Marketing, Sales, and Customer Success teams within ZipRecruiter with a key focus of enforcing rules of engagement and ensuring systems and processes are working as intended
• Core responsibilities include fielding internal requests from stakeholders and contributing to process and systems improvements in pursuit of ZipRecruiter’s ambitious goals and objectives
• Develop in-depth knowledge of all ZipRecruiter’s product offerings and internal sales procedures and rules of engagement
• Triage issues reported by the Sales, Marketing, Customer Success departments
• Provide day to day support of all things related to Salesforce accounts & books of business
• Develop reports and dashboards to support the delivery of business key metrics
• Maintain documentation of common problems and solutions to enable quick ticket resolution
• Collaborate with cross-functional teams to create and optimize processes, playbooks, toolkits, and other resources that improve efficiencies
• Assist with various projects and tasks, including system customizations, support, trainings, and data management for Salesforce and other Revenue Operations applications
• Regularly create, update and publish process documentation for sales
• Work cross-functionally with CRM IT team to execute technology changes
• Partner with team members to build out and optimize processes to enable our sales teams to increase productivity
• Assist with implementation and administration of Revenue Operations tools ensuring stakeholders have the tools they need to succeed by evaluating usage and capability of the tools currently in use
• Work closely with leadership to identify the opportunities, develop an action plan, monitor execution, and report outperformance
• Working with marketing to support sales teams with top of funnel and lead nurturing campaigns
• Train new and existing team members on our processes and technologies
• Work with peers and leadership to develop organizational goals