Technical Support Engineer, Salesforce
Italian Speaking
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment
- A fluency in Italian in addition to English
- Customer-focused or previous customer-facing experience
- Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience
- Ability to effectively prioritize, multi-task, and perform well under pressure
- Knows how/when to escalate customer issues as required
- Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl
- Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
- Understanding of database concepts and SQL
- Excellent written and verbal communication skills
- Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements)
- Ability to communicate technical concepts clearly and effectively
- Fluent in Italian in addition to English
Desirable
- Relevant experience working in Technical Support
- Previous experience with Salesforce and its technologies
- Any official Salesforce Certification
- Familiarity with Trailhead or a Trailhead Ranger status
- CRM domain knowledge
- VisualForce and Apex knowledge
- Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
- Experience with Eclipse IDE and ANT
- Familiarity with Internet technologies: firewalls, web servers, proxy servers etc
- Additional Language Proficiency a bonus
What the job involves
- Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise
- Own the complete end-to-end customer support experience
- Provide prompt, detailed analysis of technical challenges and business issues
- Provide customer satisfaction and deliver great experience
- Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
- Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices
- Create and maintain Knowledge Base Articles both for internal and external audiences
- Open and continuous collaboration with your team to increase team spirit and team efficiency
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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