SMS Implementation Consultant, Klaviyo
$88-132k
Eligible for variable compensation
1+ day a week in office (San Mateo, CA)
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$88-132k
Eligible for variable compensation
1+ day a week in office (San Mateo, CA)
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 2+ years SaaS implementation experience
- A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions
- Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers
- Experienced with Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advance use cases
- An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.)
- A strong project manager with a track record of independently driving outcomes on time
- Collaborates with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment
What the job involves
- Implementation Consultants at Klaviyo are a critical part of our Customers’ success, providing the highest quality implementation experience by delivering exceptional guidance, executing effectively on key launch tasks and demonstrating deep product expertise
- An Implementation Consultant is a highly motivated professional with a proven record of proactively managing projects, implementing products for customer accounts, delivering on schedule, and yielding high customer satisfaction
- As an SMS Implementation Consultant, you will be the first point of contact with new Klaviyo SMS customers, working with them to understand their key marketing goals and the complexity of their tech stack, Klaviyo Email setup, building and owning the appropriate project plan, and leading both the customer and internal project teams to execute the plan
- You will work closely with the full Klaviyo Account Team to drive customers forward, ensuring customers see value quickly, key stakeholders are informed, challenges are identified early, mitigation strategies are built and executed, and customers leave the implementation stage set up to achieve long-term success
- Effectively implement new SMS customers, leading them through platform migration, executing on customer use cases and key milestones to fast-track value
- Lead the implementation phase for SMS customers including managing project scope, budget, plan, resources, and timeline
- Build strong stakeholder relationships through effective communication with internal and external stakeholders
- Successfully complete projects by providing visibility into risk and driving accountability to reach customer goals
- Provide both strategic and technical best practices in building Klaviyo solutions for customers unique requirements
- Understand each customer’s existing tech stack and make best practice recommendations for their integration with Klaviyo
- Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform
- Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long term success
- Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals
- Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.)
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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