Manager of Customer Success, Turnitin
Secondary Education, East Coast
$91.9-153.2k
+ Bonus
Plagiarism detection software
Be an early applicant
Plagiarism detection software
501-1000 employees
Be an early applicant
$91.9-153.2k
+ Bonus
501-1000 employees
Company mission
Turnitin's mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Role
Who you are
- 5+ years of CSM experience in EdTech/SaaS
- 2+ years of Sales Management experience
- Confident working with; SFDC, Google workspace and Zoom
- Some experience working with; Tableau
- Confident in analyzing data to make strategic decisions
- Confident in development coaching and leadership skills
- Tii Elements:
- Coaching & Team Building
- Resourcefulness
- Adaptability
- Accountability
- At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
What the job involves
- The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth
- We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies
- We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors
- In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth
- Team Leadership & Development:
- Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs
- Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement
- Operational Excellence:
- Monitor and analyze team performance metrics
- Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes
- Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals
- Communication Skills: Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise
- Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse, complex business problems
Our take
Turnitin has a global reputation for being one of the best plagiarism detection softwares on the market. It’s well-earned, too. Besides simple paraphrasing plagiarism, its software also employs sophisticated techniques like identifying macro replacement and analysing metadata to weed out essay mill papers.
Academic plagiarism has become increasingly complex over the years, exacerbated in part by the COVID period of online schooling, and in part by a skyrocketing rise in computer literacy and plagiarism tricks. Software like Turnitin is therefore playing an increasingly crucial role in maintaining academic integrity. Additionally, it helps understaffed institutions ease the burden placed on a teaching workforce which are, in some regions, perilously close to collapse.
Turnitin is not without its issues, however. Some institutions lean too heavily on the software, and essay mills have begun using Turnitin software to prove product authenticity. Historically, Turnitin has neatly addressed these problems by releasing new or improved capabilities including Chat GPT screening updates in 2023. If it can continue to demonstrate remarkable competence and proactive development in this regard, Turnitin’s glowing reputation seems assured.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Health Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Accidental Death & Dismemberment Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Supplemental Life Insurance
Company HQ
Downtown, Oakland, CA
Leadership
Chris Caren
(CEO)Held a number of senior positions at major corporations, including serving as a GM at Microsoft, and a board member at Avetta, Liaison International, Illuminate Education, and The IRONMAN Group. They are additionally a member of YPO and chairman of Procare Solutions.
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