Technical Account Manager, HONK
$90-135k
Tow & roadside assistance app
Be an early applicant
Tow & roadside assistance app
101-200 employees
Be an early applicant
$90-135k
101-200 employees
Company mission
To transform the towing and roadside experience for motorists, service providers, insurance companies, and other making roadside assistance a major part of their customer retention strategy.
Role
Who you are
- You have 5+ years of experience in a support, technical account management, or consulting role in a SaaS environment, ideally in the automotive industry or roadside assistance space
- You have a keen technical mind and are comfortable discussing how customers can leverage APIs or custom code
- You demonstrate excellent communication skills, and are equally comfortable presenting to individual contributor stakeholders and Director+ level decision makers
- You are passionate about creating unique solutions to complex business problems
- You have a history of managing multiple assignments simultaneously, and can work independently to drive projects to completion with a high level of attention to detail
- You have experience supporting critical processes for major Enterprise customers
- You have a proactive, empathetic, and consultative partnership style
What the job involves
- As a Technical Account Manager, you’ll leverage your product and technical expertise to help our most strategic customers maximize their value from HONK’s products and services
- Partnering closely with our Customer Success, Sales, and Operations teams, you’ll help clients feel confident with their HONK implementations and build scalable solutions
- This is a unique opportunity to serve as an early member of the TAM team, shaping our client support model as we grow the team and define our playbook
- Lead and manage the end-to-end customer onboarding process to ensure a seamless transition for new clients. This includes coordinating with internal teams, providing initial training and documentation, and setting clear expectations for ongoing support
- Develop and deliver training materials and sessions to help customers effectively utilize HONK's platform and services. This includes creating documentation, FAQs, and conducting live training sessions, both in-person and virtually
- Partner with our Customer Success and Sales teams to identify opportunities to increase HONK’s value to strategic customers and create a world-class customer experience
- Build working knowledge of customers’ complex workflows and ecosystems to design proactive/tailored solutions
- Host regular sessions with customer contacts to provide hands-on support for HONK challenges
- Review support cases to identify trends and present holistic solutions
- Complete in-depth reviews of customers’ implementations to offer insights and strategic recommendations for future improvements
- Provide at-the-ready support for customers’ critical events, such as major releases or seasonal launches
- Manage escalations with the Engineering team, serving as the customer’s advocate and liaison
- Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap
Our take
HONK Technologies is an industry-leading digital roadside assistance and vehicle transport platform with a digital-first approach.
Providing support to leading insurers, fleets, manufacturers, and retailers by enabling them to deliver roadside experiences and effectively meet the rising need for same-day vehicle transport. Through its digital-first approach, HONK optimizes critical aspects like logistics and fleet maintenance management, enabling businesses to enhance their overall efficiency and productivity significantly.
In recent years, HONK has experienced remarkable growth with the introduction of two new services, one of which emerged as the company's fastest-growing segment. This success was further amplified by securing four major customers through lucrative multi-million dollar deals, which now account for almost one-third of HONK's total revenues. Presently, the company is actively engaged in the expansion of its new services, primarily targeting collaboration with the largest auto insurers in the US while also seeking strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2018
$18m
SERIES B
Mar 2015
$12m
SERIES A
Total funding: $31.8m
Company benefits
- Medical, dental, and vision insurance
- Cycle to work incentives
- Generous PTO
Company HQ
Sawtelle, Los Angeles, CA
Leadership
Corey Brundage
(CEO & Founder)Founded www.SendLove.to, KorMethod and betterSHIFT. Advisor for several companies including Healthy Surprise and Earbits before founding HONK in 2014.
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