Community Assistant, Omaze UK
3 days a week in office (Holborn, London )
Charity fundraising with life-changing prizes
Job no longer available
Charity fundraising with life-changing prizes
21-100 employees
Job no longer available
3 days a week in office (Holborn, London )
21-100 employees
Company mission
To create life-changing experienced while making a positive impact on the world.
Role
Who you are
- Degree level
- Strong understanding of social media platforms and their respective communities. Preferably, at least one year’s experience of community management or a customer service environment
- Be a team player as well as working independently
- Ability to build and maintain relationships with customers
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Ability to multitask and work well under pressure
- Works well independently, but also enjoys collaborating within a team
- Proficient in using spreadsheets to report customer complaints
- Knowledge of scheduling platform for Community purposes and scheduling content such as Agorapulse, Falcon or similar but not essential
- Experience in managing online reviews and responding to customer feedback
- Attention to detail and the ability to proofread content for accuracy
- Strong organizational and time management skills
What the job involves
- The Community Team is responsible for the growth and development of the Omaze community in the UK
- The Community Assistant, UK will help and support the Community Co-ordinator and / or Social Media Manager in facilitating excellent customer service, acting as the face and voice of our brand, and managing all communications with our community online
- Support the Community Co-ordinator in engaging with the community across all social media platforms, which will include FB, IG, X, YouTube, TikTok & LinkedIn
- Build and nurture relationships with current and potential customers to foster a positive community experience
- Help support the Customer Experience Team in responding to Trustpilot / Google reviews, aiming to resolve issues or provide accurate information
- Identify and flag any discussions within the community that do not align with our Community Management Policies. Report such discussions to the Community Co-ordinator who will moderate and advise on appropriate actions
- Proofread organic posts once they are live to ensure the functionality of links and other elements. Report any issues found to the Social Media Manager and/or Community Co-ordinator for further action
Salary benchmarks
Our take
Omaze is a charity fundraising platform that offers donors the chance to win high-value luxury items through donations. Each sweepstake benefits a particular non-profit and offers a prize such as a mansion, holiday, or sports car. Omaze has found success by pioneering a new model for fundraising that combines philanthropy with the chance of winning a life-changing prize.
The platform initially started with celebrity-backed campaigns where bidders could win once-in-a-lifetime experiences with celebrities. But they pivoted towards high-ticket items that they could select and control more easily. The company has had recent success fundraising for more than 350 causes, including Teen Cancer, Meals on Wheels, Comic Relief, and Make-A-Wish.
Other platforms exist in the space, including Prizeo, but these have maintained their focus on celebrity experiences whilst Omaze no longer offers this service. Since its success, Omaze has been criticized for only donating around 17% of the money raised to the charitable cause – but the company has responded by saying that the rest of the money is used to purchase the item, market the prize draw, and manage the company's overheads. Looking forward, Omaze aims to generate $1 billion for charity and plans to expand into Europe and Asia.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-56% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$85m
SERIES C
Aug 2020
$30m
SERIES B
Total funding: $127m
Company benefits
- 30 days' annual leave + bank holidays
- Private medical and dental insurance
- 9% employer pension contributions, when you contribute at least 2%
- Individual learning and development budgets
- Enhanced family leave policies
- Life assurance of 4x your salary
- Group income protection
- Critical illness cover
Company HQ
Holborn, London, UK
Leadership
Matthew Pohlson
(Co-Founder & CEO)After working at Fox, Matthew took an MBA at The Wharton School and worked for the Clinton Foundation for 7 months. In June 2012, they co-founded Omaze, serving since as CEO.
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