Vice President of People, Ushur
$220-240k
+ Bonus + Equity
Office located in Santa Clara, CA
AI-powered customer experience automation
Job no longer available
AI-powered customer experience automation
201-500 employees
Job no longer available
$220-240k
+ Bonus + Equity
Office located in Santa Clara, CA
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- Bachelor’s degree in Human Resources or equivalent
- 10 years of demonstrated experience in a progressive, fast-paced, forward-thinking organization(s), with 5-7 years in an HR Director/VP-level position
- Experienced VP of People or Chief People Officer at a high-growth, early-stage tech company, preferably in SaaS or other highly regulated industries
- Experience with culture-building in a growing startup
- PHR/SPHR or SHRM-CP, SHRM-SCP certification desired
- Extensive knowledge of HR Compliance issues (Affirmative Action, EEOC, FLSA etc.) required
What the job involves
- As the Head of Human Resources, you will play a pivotal role in overseeing HR functions and strategies that support the company’s growth trajectory
- This role offers a seat at the decision-making table, allowing you to influence and drive the HR agenda
- You will lead a global team in Human Resources and Talent Acquisition to ensure HR practices align with business goals and values
- This role serves as a key partner to C-suite leaders and operators, their respective teams, and the People leadership team
- They function as a true business partner, consulting and working closely with key stakeholders to ensure talent capabilities drive and support business objectives
- They are also responsible for setting, enforcing, and evaluating legally compliant human resources policies, procedures, and best practices
- Employee Relations: Lead efforts to foster a positive work environment by addressing employee concerns, managing conflicts, and ensuring fair and consistent application of company policies and procedures
- Performance Management: Establish and manage performance management processes, including goal setting, performance evaluations, feedback mechanisms, and professional development plans
- Ensure that performance standards are consistent and fair across the organization. This will include identifying training needs and designing and administering programs to bridge the training gaps
- Organizational Development: Collaborate with department heads to identify and address organizational development needs. Design and implement initiatives to enhance team dynamics, communication, and collaboration across the organization
- Compensation and Benefits: Oversee the development and management of compensation and benefits programs that attract and retain top talent while ensuring market competitiveness and cost-effectiveness
- Legal and Regulatory Compliance: Stay up-to-date with labor laws, regulations, and industry trends. Ensure HR practices, policies, and procedures comply with relevant state and federal laws and regulations
- HR Analytics: Utilize HR data and analytics to make informed decisions and recommendations for improving HR processes, identifying trends, and driving data-driven insights
- Change Management: Lead and support organizational change initiatives, guiding employees through transitions and ensuring effective change management strategies are in place
- Diversity, Equity, and Inclusion: Champion diversity, equity, and inclusion initiatives, fostering an inclusive workplace culture where all employees feel valued and respected
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialised customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation sets it out from the crowd. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless, and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company HQ
Santa Clara, CA
Leadership
Simha Sadasiva
(Co-Founder & CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(Co-Founder & CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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