Application Support Analyst, Octopus Investments
Offers bonus
3+ days a week in office (Holborn, London)
Ethical Investments
Be an early applicant
Ethical Investments
1001+ employees
Be an early applicant
Offers bonus
3+ days a week in office (Holborn, London)
1001+ employees
Company mission
Octopus Group is a B Corp whose mission is to invest in the people, ideas and industries that will help change the world.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience in application support
- Knowledge in Microsoft Azure, AWS, Microsoft Dynamics, PostMan, API’s, Cloud services, Confluence
- Strong knowledge of SQL , T-SQL and Microsoft SQL Server
- Experience with PowerShell, Python for scripting and automation
- Familiarity with HTML and XML for web-based applications and data exchange
- ITIL & ITSM framework experience
- Thorough understanding of Product & Software lifecycle
- Experience using a service ticket applications e.g JIRA, ServiceNow, FreshDesk
- Strong analytical and problem-solving skills with the ability to troubleshoot and fix complex technical issues. A passion for customer experience and a commitment to exceeding expectations
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Create technical know-how documentation for the team
- Ability to work effectively in a team environment and collaborate with cross-functional teams. Enjoy working in a friendly, collaborative, fast-paced team and are comfortable talking to people at all levels of business and technology
- Appreciation of how functional fit and technical stability of applications underpin business efficiency
- Are a champion of operational risk reduction in a technology environment
- High level of accuracy and attention to detail to solve support queries
What the job involves
- You will be a part of a team of 10 people: 2 focus on managing finance applications, while 7 oversee IT applications. This role will specifically involve managing IT applications
- Provide daily support of production applications, resolving issues promptly and efficiently
- Continuously monitor application performance and system health, implementing improvements where necessary
- Manage major incidents, ensuring timely resolution and minimal impact on business operations with SLA
- Diagnose and resolve technical issues related to application performance, connectivity, and functionality
- Maintain detailed documentation of support activities, including incident reports, troubleshooting steps, and user guides
- Identify and record underlying problems from recurring incidents and major incidents
- Managing customers expectation by providing updates for resolution of problems or delivery of requirements
- Assist end-users with technical application queries and provide training as needed
- Work closely with engineering, Product Managers, IT infrastructure, and other stakeholders to improve continuous integrations, support and communication
- Ensure all support activities comply with industry regulations and company policies
Salary benchmarks
Our take
Octopus is a group of companies investing in innovative ideas from various industries. The Octopus Group incorporates Octopus Energy, Octopus Real Estate, Octopus Investments, Octopus Ventures and Octopus Labs.
Across their financial services business, they care as much about the impact their investments have, as they do about the returns that they generate for their investors.
Since its inception, the company has grown significantly and has more than 3 million domestic customers and now actively operates in 6 countries.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
10 people
Jessica Bourdon-Pierre, Portfolio Manager
Insights
Company
Employee endorsements
Flexible working
"Your job and your life can be organised flexibly. I do school runs and finish early to get family time and catch up in evenings on missed time. "
Company benefits
- Critical Illness Cover & Death In Service
- Health Insurance
- Pension Plan
- Performance Bonus
- Share Incentive Plan
- Hybrid Working (3 days in the office, 2 days remote)
- Childcare Vouchers
- Sick pay
- 'Take what you need' Annual leave
- £3000 Bike to Work Scheme
- Employee Discount Portal
- Professional Development & Training
- Monthly 'Drink Up'
- The Greatest Christmas Party Ever
Company values
- Be Helpful: We like people who behave like it’s always day one and who remember that without our customers there is no business.
- Be Straightforward: We like people who have opinions and who express them in a way that’s respectful and easy to understand
- Be Bold: We like people who make decisions quickly and who are OK changing their mind if it turns out there’s a better way of doing things
Company HQ
Holborn, London, UK
Articles
Leadership
Simon Rogerson
(CEO)Previously worked at Octopus Investments for 20 years, first as Chief Executive and co-founder for 19 years and then as Executive Chairman for 1 year.
Chris Hulatt
(Co-Founder)Previously Investment Manager at Mercury Asset Management for 2 years and Non Executive Director at ClearlySo for 4 years.
Diversity, Equity & Inclusion at Octopus Investments
Riean Stewart (Portfolio Talent Associate)
- 50/50 gender split across all senior leadership roles (currently 43% female / 57% male)
- 15% of managerial roles and above will be held by people from an ethnic background (Currently 8%)
- We partner with Black Young Professionals network, Investment 2020, Work180, Women in Finance, 10,000 Black Interns and more to promote D&I at Octopus and in the Investments industry
- We host events aimed at women in the financial services industry and how we can attract & support people in this space
- We host internal D&I events on how to support ethnic backgrounds in the workplace, Neurodiversity and more!
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