Associate Technical Program Manager Intern, ServiceNow
$38.25 - $49.04, plus equity (when applicable), and variable/incentive compensation
More information about location
Office located in Green Street, San Francisco
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$38.25 - $49.04, plus equity (when applicable), and variable/incentive compensation
More information about location
Office located in Green Street, San Francisco
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 0-1 years of experience in global operations, partner management, or program coordination
- Pursuing a bachelor's degree and on track to graduate in the Spring of 2027
- Excellent organizational skills, with a strong focus on execution, follow-through, and attention to detail
- Strong written and verbal communication skills with experience preparing summaries and executive-ready materials/presentations
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Familiarity with CRM systems, dashboards, and internal support/ticketing tools for tracking and reporting
- Experience working with global teams across multiple time zones and levels
- Familiarity with ServiceNow programs, tools, and processes (or similar enterprise environments) preferred
What the job involves
- Reporting to the Program Operations Lead of the Customer Health Assurance (CHA) team within the Customer Excellence Group (CEG), the Associate Technical Program Manager Intern will support global program execution, partner initiatives, and cross-functional alignment across Sales, Customer Excellence, Partners, and Strategic Operations teams
- This role will also provide operational support for CHA Geo Strategic Advisors and Platform Strategists — ensuring efficient processes, consistent communication, and strong partner collaboration to drive global scale
- Support global operations for the Customer Health Assurance (CHA) program, ensuring alignment across regions, partners, and internal teams
- Partner with Geo and Major Area Leads to identify at-risk accounts, coordinate actions, track progress, and provide visibility to CHA and CEG Leadership
- Collaborate with Strategic Advisors and Platform Strategists to drive program execution, resource alignment, and timely issue resolution
- Coordinate across Sales, CEG, GPC, and Strategic Operations to align priorities, streamline data/reporting, and enhance partner engagement
- Manage updates and reporting on key deliverables, milestones, and partner initiatives (bi-weekly, monthly, quarterly)
- Support the intake, tracking, and reporting of partner requests, work orders, and resource allocations
- Identify recurring operational challenges and recommend process improvements — including development of self-serve assets, playbooks, and enablement materials to drive efficiency and scalability
- Contribute to partner enablement and communications to ensure clarity around engagement models, timelines, and deliverables
- Assist with the creation of collateral, success stories, and program summaries for internal and partner distribution
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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