Product Manager / Senior Product Manager, Mission Lane

• 3+ years in a Product Management role
• Experience managing products within the credit card or financial services ecosystem, specifically dealing with authorizations and the customer spending journey
• A working knowledge of card processors like TSYS and how to navigate the requirements of networks like Visa
• Direct experience collaborating with Fraud or Risk teams to build requirements that keep accounts safe without making them hard to use
• To be considered for the Product Manager level, you have a history of taking ownership of defined product areas, using rigorous logic to solve problems, and navigating roadblocks with minimal guidance
• To be considered for the Senior Product Manager level, you have a track record of influencing strategy across multiple interconnected teams, identifying process risks before they impact the business, and leading high stakes, cross functional initiatives from concept to launch

Desirable

• We’re looking for a systems thinker who thrives at the intersection of complex backend logic and human centered design to join our Product team as a Product Manager or Senior Product Manager
• You’ll drive forward our mission of empowering people to unlock financial progress by stripping away the friction that prevents our members from using their credit when it matters most
• You will take ownership of the invisible 90 percent of the product (the backend authorizations, tokenization, and vendor integrations) and ensure it translates into a flawless experience for the 10 percent the customer actually sees
• As Product Manager or Senior Product Manager, Card Management you will:
• Chart the path for our tokenization strategy, specifically leading the charge on providing frictionless and secure options for our customers to use their cards via digital wallets, virtual cards, etc
• Work alongside the Fraud team and TSYS partners to smooth spending roadblocks like security holds due to suspicious activity or unexpected declines because the credit limit was exceeded
• Build intuitive self service flows for replacement cards, ensuring a missing piece of plastic doesn't stop a customer’s progress
• Launch an instant issuance experience for replacement cards so that our members can access their credit digitally without having to wait for a physical card to arrive
• Take charge of transaction enrichment, choosing the right vendors to turn confusing billing strings into clear information customers recognize
• Reduce the need for customer support by shipping card delivery improvements that proactively answer the question: where is my card?
• Build a roadmap that balances rapid backend iterations with the high stakes requirement of card network reliability