Senior Director of Partner Success, Mantra Health
$220-240k
OTE
+ Equity
Digital mental healthcare clinic for students
Job no longer available
Digital mental healthcare clinic for students
101-200 employees
Job no longer available
$220-240k
OTE
+ Equity
101-200 employees
Company mission
To improve young peoples' mental healthcare access through clinical services, software, and design.
Role
Who you are
- Experience leading Customer Success teams supporting renewals and expansion within higher education accounts
- Experienced in complex customer success, specifically managing accounts with multi-persona stakeholders with ongoing customer success demands
- High degree of proficiency in forecasting renewals and expansion
- Track record of leading and coaching a Partner Success / Customer Success team to measurably improve performance over time
- Action-oriented and able to cultivate business relationships with experience collaborating and orchestrating GTM resources, including Marketing support
- Experience hiring and onboarding talent into a complex customer program
- Can thrive on taking initiative in a fast-moving, growth environment while generating energy from presenting to small and large groups of partners
- Has the ability to conceive and execute long-term account strategies while tackling immediate challenges
- Can take a learning approach, be organized and comfortable using a modern sales tech stack
- Has success selling at an early-stage company that launches and monetizes add-on products
- Can demonstrate proven success at achieving and exceeding customer retention and upselling goals
- Proficiency with project management, especially around coordinating new implementations Experience in higher education is required
- Clear understanding of recurring revenue metrics and reporting
- Prior experience bringing a new product to market is a plus
What the job involves
- We’re looking for a Sr Director of Partner Success to join and lead our growing Partner Success team
- The ideal candidate will provide leadership to the existing Partner Success Team
- The ideal person for this role will form strong connections with our campus partners in higher education over time, allowing those partners to deepen their relationships with us
- They will guide and support their team on best practices and act as an escalation point for their team
- They will work closely with the Partner Success team to drive retention and expansion while identifying cross-sell opportunities for new products
- The Sr Director of Partner Success will work cross-functionally to improve systems and engagement for the Partner Success team by improving CRM workflows, KPIs, reporting, partner health checks and scoring, and forecasting
- We’re seeking empathetic leaders who are skilled relationship managers and proactive, effective communicators
- We're excited about candidates from all backgrounds who are passionate about our mission to make mental healthcare accessible and available to young adult students in the U.S
- Help improve and implement updates to a comprehensive customer engagement strategy in alignment with company objectives
- Partner with the Go-To-Market leadership team to use the collective best practices to ensure customer growth, success, and retention
- Own retention and expansion performance
- Establish a trusted advisor relationship to gain long-term client relationships with partners
- Develop an annual plan to hit net dollar retention (NDR) goals, as well as expansion goals
- Coach CSMs to identify growth opportunities and drive accountability
- Define KPI dashboards and performance tracking systems
- Champion CRM adoption for renewal and expansion forecasting
- Provide leadership and guidance for the Partner Success Team, as well as day-to-day people management
- Lead weekly meetings to ensure up-to-date enablement of the team
- Act as an escalation and de-escalation point for your team, internal cross-functional stakeholders, and Mantra Health’s partners
- Help improve an account risk and health monitoring system for Mantra’s partners
- Partner with leadership in quarterly business review meetings (QBRs)
- Guide and oversee your team’s RFP response processes as appropriate
- Become an expert on Mantra’s solutions and our market
- Champion the use of Salesforce to manage accounts, opportunities, contacts, and renewals
- Travel for customer visits and internal meetings; approximately a few days per month, on average
Our take
The United States is in the midst of a pressing mental health crisis, affecting a vast number of college students nationwide. The repercussions of students not receiving the necessary support are dire, often resulting in academic dropouts or even severe crises.
Mantra Health has stepped in to provide a digital mental health counseling platform aimed at college and university students in the US. It operates as a kind of bridge between college counseling services and mental health professionals. Acting as a supplement for counseling offices rather than a replacement, it has helped gain customers from a whole host of reputable universities including Penn State and MIT.
With 2023's fresh injection of funding, Mantra Health is expanding its workforce and forging partnerships with more insurance providers. These strategic moves aim to alleviate the financial burden currently shouldered by universities and further enhance the accessibility of mental health support for students
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$5m
SERIES A
Jan 2022
$22m
SERIES A
Total funding: $35.4m
Company benefits
- Equity
- Medical, vision, and dental coverage for employees, spouses, and dependents
- 401k
- Flexible work location (work from the Bahamas for a few weeks? Cool by us)
- Unlimited PTO
- Inclusive parental leave, equal for all parents
- $1,000 new-parent mental wellness benefit
- Commuter card, if you commute
- Access to One Medical
- Healthcare & Dependent Care FSA
- Free access to remote & in-person wellness classes via our co-working space
Company HQ
Rose Hill, New York, NY
Leadership
Ed Gaussen
(Co-Founder & President)Prior to co-founding Mantra Health, was Chief Growth Officer at Tinder, Board Observer at democratized cryptocurrency brokerage Safello, as well as an Analyst and Associate at VC White Star Capital.
Ravi N. Shah, MD, MBA
(Co-Founder & Medical Advisor)Chief Innovation Officer, Department of Psychiatry, at Columbia University Irving Medical Center. Clinical Advisor at online alcoholism treatment platform Tempest, and mental healthtech startup Two Chairs.
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