Customer Success Manager, LogicMonitor
Hybrid observability powered by AI
Be an early applicant
Hybrid observability powered by AI
1001+ employees
Be an early applicant
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems
- 3+ years’ experience in Customer Success, Account Management, or a related SaaS role
- An understanding of IT infrastructure, cloud, or observability concepts
- Proven ability to engage and influence senior and executive stakeholders
- Commercial awareness and renewal experience
- Excellent communication, organisation, and prioritisation skills
What the job involves
- LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure
- LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments
- By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise
- Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references
- In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider
- LogicMonitor also boasts high employee satisfaction
- We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
- The Customer Success Manager is responsible for the success, retention, and growth of LogicMonitor’s customers
- You will partner closely with customer stakeholders to drive adoption, demonstrate value, and ensure long-term outcomes from the LogicMonitor platform
- You will act as a strategic advisor and primary point of contact for your customers, working in close collaboration internally with cross-functional teams, and customer executive stakeholders
- This role requires commercial awareness, comfort operating at senior levels, and the ability to manage risk and opportunity across your customer portfolio
- Own the end-to-end customer relationship for assigned accounts
- Lead adoption and ongoing value delivery
- Build and maintain relationships with senior and executive stakeholders
- Proactively manage account health, risk, and renewal readiness
- Lead business reviews and value-based conversations
- Partner with Account Executives to identify and support growth opportunities
- Act as the escalation point for complex customer issues
- Advocate for the customer internally across Product, Support, and Services teams
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to networks, virtual machines, databases, containers and SaaS. Each service supplies real-time insights and automated monitoring, complete with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its namechecking in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding, which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
Salary benchmarks
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