Senior IT Engineer, Stellar Health
$110-140k
+ Annual performance based bonus & Stock Options
1 day a week in office (Manhattan, NY)
Incentive program for health providers
Be an early applicant
Incentive program for health providers
201-500 employees
Be an early applicant
$110-140k
+ Annual performance based bonus & Stock Options
1 day a week in office (Manhattan, NY)
201-500 employees
Company mission
To improve the quality of care and affordability of healthcare for millions of patients in the United States.
Role
Who you are
- 4+ years hands-on IT Support experience in modern enterprise environments
- 5+ years of relevant technical customer support experience
- Deep expertise with advanced troubleshooting and administration of Windows and macOS (50/50)
- Experience leveraging Jamf and Intune for zero-touch deployment, policy enforcement, and lifecycle management
- Experience administering office networks and a proficient understanding of networking concepts
- Experience administering, architecting, and supporting Okta and Google Workspace
- Demonstrated experience using scripting with UEM/MDM to manage endpoints (e.g. Bash, PowerShell)
- Experience building automations for identity and lifecycle management using iPaaS platforms (e.g. Workato, Okta Workflows, Tray.io)
- Proficient understanding of Jira or other ticketing systems
- Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams
- Demonstrated experience understanding complex issues and explaining them in terms appropriate for technical or non-technical audiences
- Experience driving complex projects from planning to completion with limited oversight
- Ability to work independently and collaboratively and self-manage competing priorities
- Comfort operating in an ambiguous environment where there's not a set playbook on how to solve each problem, and helping write the playbook
- A passion for automation and efficiency
- A desire to provide exceptional customer service, satisfaction, and user experience
- A low ego and can-do attitude; willingness to admit mistakes, work to remedy them, and share your learnings
- Attention to detail and a passion for accuracy
- You’re a high-empathy, low-ego person who thrives in building and enabling. You’re curious and humble. You’re a tinkerer at heart, energized by technology, and excited to enable others at scale
- A strategic owner and builder who is excited by the prospect of high autonomy and the responsibility that comes with it. You aren't looking for a checklist of tasks, but rather the freedom to identify needs, design solutions, and drive the IT roadmap
- A thoughtful architect, not a firefighter. You're energized by the chance to mature a tech stack from a stable foundation. This role offers the breathing room to build scalable, long-term solutions the right way
- A modern technologist eager to evaluate and implement best-in-class tools. You have a passion for creating a seamless and secure employee experience using a modern tech stack
- A high-impact individual who prefers the clarity and influence of a small team. You want to see the direct results of your work on the company's efficiency and security, and you enjoy being the go-to expert
- Takes pride in operational excellence, proactively building automated, scalable, and data-driven solutions to reduce manual effort and improve support
- Passion for delivering great internal support, balancing speed, scale, and user empathy with a focus on service and user experience
What the job involves
- As a foundational partner, play a pivotal role in managing and advancing our corporate technology. This is a unique opportunity to join a company with a modern, stable tech stack and contribute to its ongoing success and sustainability
- Responsible for key areas of our IT ecosystem and the services our employees rely on daily, this role is for a hands-on systems generalist who enjoys acting as a thoughtful architect for our IT operations and end-user experience
- While this role owns daily support, the position is primarily focused on proactive improvement and skillful administration, providing the autonomy to own critical projects, mature operational processes, and help define the standards and vision that contribute significantly to the ongoing success, effectiveness, and scalability of our IT landscape
- Reports to the Senior Director of IT
- Tools we use:
- Business Applications: Google Workspace, Zoom/Meet, Slack, 1Password, Jira, Dialpad
- Endpoints: macOS (Jamf), PC (Intune, PatchMyPC)
- Identity and Access Management: Okta
- Automation: Workato, Okta Workflows
- Ticketing: Jira Service Management, Jira Projects
- Knowledge base: Notion
- Office Technology: Meraki, Kisi, Poly Studio, Xerox
- HRIS: UKG
- Drive administration, security, and support for core systems including Okta, Google Workspace, Zoom, Jira, Jamf, Intune, and Meraki
- Support all current and changing aspects of our IT environment; including macOS and Windows laptops, mobile devices, audio/visual equipment, printers, and networking equipment
- Manage inbound support requests via walkups, tickets, email, and Slack, and serve as a domain expert and escalation point to other team members
- Own team SLAs and drive their improvements by identifying patterns and automation opportunities
- Serve as the primary IT owner for our New York office, managing local support requests and infrastructure
- Coordinate, support, and continuously improve employee onboarding and offboarding processes
- Create, define, and redesign IT processes and policies to ensure sustainability and scalability as our company grows
- Develop, document, and enforce IT policies and procedures
- Proactively identify high-impact opportunities and engineer solutions that improve the company's technical landscape and capabilities
- Champion innovation by evaluating industry trends and making compelling business cases for the adoption of new tools, security practices, and operational processes
- Lead strategic IT projects from conception to completion, including scoping requirements, designing solutions, and implementing them to meet future needs
- Consult with business partners to develop efficient, sustainable, and scalable cross-functional workflows
- Give & receive feedback across all levels
Our take
A problem in healthcare is little thought is given to the doctors and staff who coordinate all of the daily patient workflow, such as historical claims, pharmacy requests, lab work, testing and billing. Stellar Health aims to drastically reduce these 'chores' through a cloud-based platform on which primary care providers can offer value-based care through real-time information updates about patients.
The point-of-care workflow platform also strives to close the incentive gap between payors and care providers by helping practitioners earn more revenue for keeping patients healthy, rather than simply charging for procedures and treatments. While Stellar Health faces stiff competition from major players such as Siemens Healthcare and AthenaHealth, it has already made great ground in the market with over 1.1M patients across 37 states.
The company has secured significant investment from Primary Venture Partners and Point 72. This funding and its growing revenue are being put towards further scaling its operations and accelerating its product development. Operating in a rapidly growing industry which is expected to be worth just over $4 billion by 2025, Stellar Health is in a good position for future growth and success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$60m
SERIES B
May 2020
$10m
SERIES A
Total funding: $70m
Company benefits
- Medical, dental, and vision benefits: With coverage starting on your first day of employment
- Collaborative and inclusive culture: Even though we are virtual right now, we are committed to having fun as a team on a regular basis. Virtual magicians, game nights, outdoor happy hours and team picnics
- Generous paid time off policy: We follow a "self managed" PTO philosophy. Take time when you need it
Company HQ
Union Square, New York, NY
Leadership
Michael Meng
(CEO & Co-Founder)Studied Business Adminstration, Finance and Accounting at the University of Michigan, before obtaining an MBA from Wharton School, University of Pennsylvania. Started out as an Investment Banking Analyst at Lazard Freres. Served as Principal at Apax Partners, and currently sits on the board of the Global Language Project, CUNY Graduate School of Public Health and Health Policy and Medicomp Inc.
Octavian Costache
(CTO & Co-Founder)Obtained a Masters in Computer Science and AI from the University POLITEHNICA of Bucharest. Started out as a freelance Software Engineer, before joining Google as a Senior Software Engineer in 2005. Was a HackStar at TechStars in 2012. Co-founded Spring Inc. in 2013, and Stellar Health in 2018.
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