Client Experience Manager, Movable Ink
$70-85k
Marketing content contextualisation platform
Open for applications
Marketing content contextualisation platform
501-1000 employees
Open for applications
$70-85k
501-1000 employees
Company mission
To revolutionize customer-centricity and the individualized marketing messages brands need to truly put their customers first.
Role
Who you are
- 2+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences
What the job involves
- The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative
- As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team
- Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Our take
Movable Ink pioneered the technology behind contextual email marketing back in 2010, where customer context is assessed using millions of data points, generating a personal 1:1 creative the moment they open an email.
Recognising the potential of how their technology could create unique experiences for consumers, Movable Ink created their Visual Experience Platform, allowing them to create a personal experience on web and display as well as email.
Movable Ink’s visual experience platform effectively eliminates the production bottleneck that prevents brands from personalizing visual content at scale, meaning companies of all sizes can boost their engagement by offering a more personal service. This has been proven to boost customer engagement, loyalty, and revenue. Digital marketing is bigger now than ever, which has unicorn Movable Ink well set to see continued growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
-9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$55m
SERIES D
Aug 2020
$30m
SERIES C
Total funding: $97.3m
Company benefits
- Generous PTO
- Global Mental Health and Well-Being Benefits
- Flexible/WFH Opportunities
- Comprehensive Health Benefits (Medical/Dental/Vision)
- Employee Resource Groups
- Inclusive Parental Leave and Support Programs
- Volunteer Opportunities
- Equity
- Social Events and Activities
- 401K Contribution
Company values
- Curiosity - Seek out knowledge, cultivate their intuition, and always want to understand hidden connections
- Empathy - Communication starts by listening, understanding different perspectives, and caring about others’ success
- Grit - Setting a high personal bar, Movable Ink believe nothing is impossible, and commit fully to their goals
Company HQ
Theater District, New York, NY
Articles
Leadership
Vivek Sharma
(CEO)Started their career as a software engineer before founding MetroSpark, one of the first ever mobile social networks in the US.
Michael Nutt
(CTO)Prior to co-founding Movable Ink, held senior software development positions at Gilt Groupe and Limewire.
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