Senior Product Marketing Manager, Outreach

• 5-7 years of experience in product marketing, customer marketing, or a related role in B2B SaaS
• Ability to translate product capabilities into customer-facing value narratives
• Experience using AI tools to accelerate content creation, streamline workflows, and output
• Comfort with product usage data to identify adoption patterns, ask the right questions of analytics teams, and connect data to a story
• Strong written communication, content development, and presentation skills
• Proven ability to manage multiple cross-functional programs simultaneously
• Bachelor's degree or equivalent practical experience

Desirable

• Outreach is looking for a Senior Product Marketing Manager to own the post-sale product marketing motion for our install base customers. You'll be the connective tissue between Product, Customer Success, Professional Services, and Customer Marketing translating product capabilities into customer value and measurable growth. Success is measured by customer impact and product awareness
• Own the install base marketing strategy: identify underused features and usage gaps, prioritize which capabilities matter most to each customer segment, and develop messaging and campaigns that drive customer engagement and product adoption
• Create adoption-focused content including in-app messages and email campaigns that drive customer engagement and value realization
• Develop internal enablement resources including playbooks and battlecards that equip internal customer success teams for proactive, value focused customer conversations
• Gain and develop a deep understanding of new and upcoming product capabilities and assist in the development of customer-facing product communications
• Define and track adoption metrics (feature activation rates, usage, time-to-adoption) in collaboration with data and analytics; use insights to evaluate program performance and identify areas for optimization
• Map the customer onboarding journey and develop content for admins, reps, managers, and GTM leaders coordinating with Customer Success (customer success, professional services) and Enablement to keep materials current
• Identify expansion signals and partner with Growth Marketing to run campaigns that reduce churn and support renewals, informed by ongoing customer research (interviews, surveys, usage data)
• Partner with Customer Advocacy to identify customers well-positioned to serve as references
• Support monthly product launch motion with content creation and customer campaigns that drive adoption
• Work with the greater product marketing team on important team projects and events as assigned
• How We Measure Success in This Role;
• Feature adoption rate and usage depth across the install base
• Time-to-value for newly onboarded customers
• CS and Account Management enablement coverage
• Contribution to expansion pipeline and renewal outcomes