Principal of Key Accounts, Elation Health
$155-185k
+ Bonus
Patient scheduling software
Be an early applicant
Patient scheduling software
201-500 employees
Be an early applicant
$155-185k
+ Bonus
201-500 employees
Company mission
To empower physician groups and primary care doctors to deliver phenomenal patient care.
Role
Who you are
- This is a senior, highly visible role for someone who thinks like a partner, acts like an owner, and knows how to turn trusted relationships into long-term growth
- 8+ years in Customer Success, Strategic Account Management, or Consulting, with at least 3 years managing enterprise or key accounts at a SaaS company
- 3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred
- A demonstrable track record of retaining and growing complex, multi-stakeholder accounts
- Experience selling or co-selling expansion, you're comfortable in commercial conversations and partnering closely with Sales
- Executive presence and credibility: you can hold a room with a CMO and a CFO, and you know how to build trust at the top
- Strong business acumen, you connect customer outcomes to business value, and you use data to tell that story
- A bias toward action, ownership, and candor, you don't wait to be asked, and you communicate clearly even when it's hard
- Genuine curiosity about AI in healthcare. You follow where the space is going, you use AI tools yourself, and you can have a credible, nuanced conversation with clinical and operational leaders about what's real
What the job involves
- As Principal, Key Accounts, you'll own the relationships and commercial outcomes for Elation's most complex, highest-value customers
- You'll sit at the intersection of customer success, strategic advisory, and commercial expansion, working closely with Sales, Product, Services, and Executive leadership to make Elation indispensable to the organizations we serve
- Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR
- Develop and execute account plans that reflect each customer's business goals, organizational dynamics, and clinical priorities
- Proactively identify and manage retention risks, escalating cross-functionally and setting clear expectations externally
- Build and maintain trusted relationships with C-suite and senior decision-makers across your accounts, including CMOs, CEOs, COOs, and clinical leaders
- Serve as a strategic advisor and thought partner, helping customers think through how Elation supports their long-term care delivery and business goals
- Lead executive business reviews that drive alignment, demonstrate value, and open doors to expansion
- Identify, develop, and close upsell and cross-sell opportunities in partnership with Sales
- Translate customer challenges and workflows into compelling business cases for expanded Elation adoption
- Bring a commercial mindset to every customer interaction, always thinking about how to deepen the partnership and grow the relationship
- Act as the voice of your customers internally, advocating for their needs with Product, Engineering, and Operations, and ensuring feedback shapes Elation's roadmap
- Partner with Sales, Marketing, and Service teams to ensure seamless, cohesive experiences across the customer lifecycle
- Contribute to the development of frameworks and playbooks that raise the bar for how Elation engages with enterprise customers
- Own your book of business metrics: health scores, usage trends, risk signals, and expansion pipeline
- Regularly communicate account status, risks, and opportunities to senior leadership with clarity and commercial context
- Maintain rigorous account documentation to ensure continuity and institutional knowledge
Our take
Due to various pitfalls in the healthcare system, inefficient clinical care costs more than $750B in the United States each year. Elation Health is a healthcare company setting out to change this narrative by improving the physician-patient relationship.
Elation takes a networked approach to patient data, enabling physicians to collaborate and deliver better care. For example, the platform gives professionals in any location the ability to access records, review reports, contact patients, send prescriptions, and offer virtual care via video calls.
And it's proving a success, as it is used by over 25,000 clinicians who care for millions of patients. The patient scheduling software market is a very busy one, packed with competitors offering similar products. However, Elation had a busy 2024 and is in a prime position to stay ahead of its competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$50m
SERIES D
Dec 2020
$40m
SERIES C
Total funding: $108.5m
Company benefits
- Benefits Plan: We offer medical,dental, and vision insurance, as well as Flexible Spending Accounts and life insurance
- Pay and Equity: We offer a meaningful salary and equity package to each member of our team
- Flexible Time-Off: We believe that you should be trusted and empowered to take time off when you need it
- Home Office + Tech Stipend: We offer a home office stipend to help make work from home life a bit easier
Company HQ
Alamo Square, San Francisco, CA
Leadership
Kyna Fong
(Co-Founder & CEO)Currently a Member of YPO and an Officer Manager at Dennis Y. UFong. They began their career at UBS and JP Morgan and were an Assistant Professor of Economics at Stanford.
Conan Fong
(Co-Founder & CXO)Studied at McGill and Johns Hopkins. Previously a Consultant at the Courtyard Group.
Share this job
View 7 more jobs at Elation Health