Principal Product Designer, Toast

• Leadership: Proven ability to lead high-impact design initiatives at a principal level
• Focus: Lead the end-to-end design process for core UX/UI features within Toast’s AI ecosystem, including web and native mobile platforms. You’ll drive prototyping and experimentation for evolving AI features like memory and personalization, agentic workflows and actions
• User-Centered Design: Deep understanding of emerging AI use cases and tooling, foundational user-centered design principles, usability, and accessibility standards
• Pro-research: Proven ability and desire to conduct and coordinate data analysis, user research and usability testing to inform design decisions
• Tools: Proficiency in emerging AI tools (Claude, Codex etc) is essential, as well as design tools like Figma, Miro, and other collaborative design platforms
• Partner Collaboration: Strong communication skills and ability to work effectively in cross-functional teams, including product managers, engineers, GTM, data scientists and other stakeholders to define design requirements and align on goals
• Mentorship: Drive strategic design initiatives and mentor junior designers, promoting best practices and fostering a culture of innovation and AI adoption
• You are a dynamic leader with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice:
• You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with full end to end experiences
• You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You find formal ways to utilize your personal skill set to uplevel those around you
• You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence throughout the entirety of the area of the business you work within
• You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions with large scale impact across the area of the business you work within
• You raise the bar: and commit to continually improving the technical skills relevant to your role. You find large scale, creative methods to continually build your skill set

Desirable

• As the Principal Product Designer for Toast IQ Core, you’ll lead design strategy and execution that will evolve the experience (interaction design, design system and componentry) of Toast’s newest AI assistant product
• Your work will shape how we evolve the assistant’s capabilities and footprint across web, mobile and hardware, from chat to agentic workflows, while driving clear customer value
• You’ll partner closely with product, engineering, data science, go-to-market, and third-party partners to define the future of intelligence at Toast
• If you thrive in zero-to-one product design, care about how operators discover and use AI capabilities, and are excited about growth strategy, this role is for you
• This is a highly visible and hands-on individual contributor role where you will collaborate with cross-functional teams and work directly with conversational and service designers to create experiences that take full advantage of the breadth and depth of Toast’s platform