Senior Product Manager, doxy.me
Salary not provided
Senior and Expert level
London
Remote from UK
More information about location
Democratising healthcare by ensuring accessibility to all
Job no longer available
Democratising healthcare by ensuring accessibility to all
101-200 employees
HealthcareB2BMedTech
Job no longer available
Salary not provided
Senior and Expert level
London
Remote from UK
More information about location
101-200 employees
HealthcareB2BMedTech
Company mission
To deliver the future of healthcare to every patient and healthcare professional on earth.
Role
Who you are
- Comfort with ambiguity and breaking down complex problems
- Capable of synthesizing unstructured data and inputs to inform prioritization decisions
- Experience conducting interviews with customers to uncover product opportunities
- Drive to understand underlying problems, test assumptions, and iterate on solutions
- Strong written and in-person communication skills, and are comfortable presenting in large groups
- Diligent with documenting and building shared understanding with all team members
- Takes initiative to drive projects forward within a fast-paced environment
- Experience with managing large cross-functional projects with technical depth
- Experience integrating with third-party vendors and making buy vs. build decisions
- Experience with Healthcare, and the unique needs and challenges with data and compliance
- Experience managing user authentication, access control, or identity
- Familiarity with IAM protocols such as OAuth, SAML, SCIM, and JWT
- Strong technical understanding of RBAC, permission models, and user provisioning
- Experience working with engineering teams in an Agile environment
- Excellent analytical skills with experience leveraging data to drive product decisions
- Strong communication skills, with the ability to work cross-functionally with technical and non-technical stakeholders
What the job involves
- We’re looking for a Senior Product Manager to drive innovation in our Practice Management team, building the essential tools that help medical practices operate seamlessly as businesses
- You’ll own and develop critical SaaS services like authentication and authorisation, billing integrations, analytics, and more - ensuring providers and clinical teams can access our platform effortlessly and efficiently
- This role is perfect for someone who thrives on solving complex problems, loves working at the intersection of healthcare and technology, and wants to make a real impact on how clinicians run their practices
- You’ll work closely with engineering, design, product marketing, security, and customer-facing teams to drive product strategy, oversee the development process, and manage the product lifecycle from ideation to launch
- Define the vision, strategy, and roadmap for Practice Management, ensuring alignment with business and customer needs
- Identify key challenges in clinical practice management such as access control and authentication, and other needs, balancing security, usability, and flexibility for different customer segments
- Stay ahead of industry trends in identity and access management (IAM), role-based access control (RBAC), and security best practices
- Gather feedback from customers, support teams, and internal stakeholders to define feature requirements
- Work closely with enterprise customers to understand complex access control needs, such as SCIM, SAML, and custom role hierarchies
- Prioritize initiatives based on impact, technical feasibility, and alignment with company goals
- Partner with engineering to ensure a scalable and efficient implementation of user roles, permissions, and authentication workflows
- Partner with third party services to deliver embedded SaaS capabilities around auth & auth, billing, analytics and more
- Work with security and compliance teams to ensure features meet data protection, privacy, and compliance requirements (e.g. , GDPR, HIPAA, SOC 2)
- Collaborate with UX/UI designers and product marketing to create intuitive experiences for managing users, groups, and access rights
- Define and maintain clear user stories, acceptance criteria, and technical requirements
- Work with engineering teams in Agile sprints to deliver and iterate on new features
- Lead beta programs and gather customer feedback to improve adoption and usability
- Define and track KPIs to measure the success of user management features (e.g. , adoption rate, permission-related support tickets, security incidents)
- Conduct usability testing and data-driven analysis to identify areas for improvement
- Drive continuous enhancements to make user access management more seamless, flexible, and secure
Application process
- 1st stage - Chat with our internal recruiter
- 2nd stage - Hiring Manager interview
- 3rd stage - Peer interview
- 4th stage - Panel/presentation interview
- 5th stage - Meet with Chief Product Officer
Our take
Doxy.me is a web-based telemedicine platform on a mission to break down the barriers to telemedicine, which has been a huge breakthrough for those who can access it. The company allows healthcare providers and organizations to provide virtual care to patients, making it easily accessible to everyone.
Less than 5% of the world’s population speaks English as their primary language and yet there are few telemedicine options for non-English speaking patients, leaving them to rely on less ideal video communication technologies.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2022
$0.9m
GRANT
Jan 2022
$1.4m
GRANT
Total funding: $2.4m
Company benefits
- Unlimited PTO
- Company bonus scheme based upon personal performance
- Paid training and certifications
- A fun, flexible work environment (work from home or on location at one of our regional hubs)
- Twice yearly performance reviews with opportunity for progression/salary adjustment
- $200 to spend in our doxy.me shop on company merch to get you kitted out and ready for your start with us
- £2000 healthcare allowance - in lieu of a formal private health scheme (which will be incoming 2024), we allow employees to offset healthcare costs against a reimbursable pool of money. This can cover private medical insurance, optical, dental, mental health consultancy or even gym membership.
- Matched pension via salary sacrifice scheme
- £500 to spend on office equipment that you can keep
Company values
- Authentic: We are sincere and care personally. We don't let egos get in the way, getting to the right answer is more important than being right. We aren’t afraid to challenge someone directly, but not like a jerk. We focus on doing the right thing, we are the type of person who always takes the shopping cart back
- Bright: We use our innate intelligence, talent, and curiosity to create simple, innovative, world-class solutions to problems. We just "get it". We are constantly seeking to increase our own brightness through self-improvement and combining our brightness with others
- Effective: We are hungry self-starters who will get the job done regardless of circumstances. We don't need to be managed or told what to do. We are reliable and pride ourselves in producing high-quality, world-class results on time
Company HQ
Downtown, Rochester, NY
Articles
Leadership
Brandon M. Welch
(CEO)Founded Dokbot.io and ItRunsInMyFamily.com. Served as an Associate Student Director for Lassonde New Venture Development Center, Teaching Assistant & Tutor for the University of Utah, and as a Data Privacy & Security Analyst for Utah Department of Health.
Dylan Turner
(CPO)Previously served as CTO and Privacy & Security Officer for doxy.me.
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