Senior IT Manager, PayZen
Head of IT
$165-190k
+ Stock Options
More information about location
3 days a week in office
Fintech for healthcare affordability
Job no longer available
Fintech for healthcare affordability
101-200 employees
Job no longer available
$165-190k
+ Stock Options
More information about location
3 days a week in office
101-200 employees
Company mission
To bring financial health to healthcare.
Role
Who you are
- 8+ years of experience directly managing Information Technology functions, corporate systems architecture, or infrastructure engineering in fast-paced tech environments
- Demonstrated ownership capacity, with a proven track record of shifting from execution-only tasks to defining strategic roadmaps, balancing technical debt, and driving cross-functional alignment
- Deep domain expertise across enterprise macOS/Windows management, scalable identity access management (e.g. Okta, Kandji, Google Workspace, etc.), and modern, API-driven SaaS tech stacks
- Advanced technical foresight with an established ability to dissect complex infrastructure topologies, discover underlying technical risks, and execute solutions that bulletproof organizational operations
- Hands-on compliance and information security experience, specifically project managing technical evidence collection and control enforcement for SOC 2 and HIPAA frameworks
- Strong communication and collaborative capability, centered on lifting the technical baseline of the entire company, managing complex vendor ecosystems, and interfacing comfortably with executive leadership
- Local to the Bay Area and able to commute to our San Francisco headquarters for the required hybrid schedule
What the job involves
- We are seeking a strategic, results-oriented, and high-impact Sr. IT Manager, to serve as our Head of IT
- In this role, you will serve as an enterprise owner, fully owning PayZen's global IT infrastructure and operational roadmap
- You possess a deep domain understanding that allows you to proactively identify hidden operational risks and technical debt—finding problems others miss
- You will contribute directly to our overarching function strategy to drive organizational productivity, security, and support, while learning to sequence technology bets to compound long-term impact
- This role requires an individual focused on making others better, establishing scalable technical frameworks, and designing solutions that strengthen function-wide outcomes
- In this role, you will report directly to the VP, People, collaborating closely with People, Engineering, Finance, Legal, and leadership teams across PayZen’s global organization to scale IT Operations
- This is a hybrid role based at our San Francisco headquarters (in-office Mondays, Tuesdays, and Thursdays)
- Infrastructure Ownership & Architecture: Drive the long-term vision, design, and architecture of company-wide IT infrastructure, networks, and operations. Architect resilient environments that eliminate single points of failure and ensure high availability across a rapidly scaling organization
- IT Automation Initiatives: Drive IT automation initiatives across onboarding, offboarding, ticketing, and other operational workflows to accelerate efficiency and create the infrastructure foundation needed to scale
- AI Innovation & Adoption: Leverage AI tools and technologies creatively to build operational efficiencies, automate repetitive workflows, and scale team capacity. Model strong AI skills and actively encourage new and creative uses of AI across the company
- Strategic Strategy & Sequencing: Contribute directly to the IT and corporate enablement strategy. Anticipate organizational friction points, evaluate technical trade-offs, and sequence infrastructure bets to compound long-term operational productivity and system maturity
- Cross-Functional Project Management: Lead complex, high-stakes IT initiatives from conception to execution—including enterprise software integrations, identity governance overhauls, and office expansions—ensuring outcomes strengthen function-wide security and performance
- Proactive Risk & Problem Resolution: Leverage deep domain expertise to uncover hidden vulnerabilities, architecture bottlenecks, and compliance gaps that others miss. Design and implement systematic, permanent fixes rather than surface-level workarounds
- Vendor & Lifecycle Ecosystems: Oversee relationships, budgets, and service level agreements (SLAs) with critical third-party IT vendors and partners. Build automated, programmatic lifecycle frameworks for global asset management, account provisioning, and identity access management
- Security & Compliance Leadership: Partner with Security and Legal teams to enforce robust enterprise IT security compliance. Act as the primary driver for continuous SOC 2 audits, HIPAA requirements, global data privacy compliance, and IT risk mitigation policies
Our take
More than half of Americans cannot cover an unexpected medical expense of $1,000. To help solve this healthcare affordability crisis, PayZen offers personalized payment options. Using AI and machine learning, patient’s data is analysed to evaluate their ability to pay, making it possible to pre-emptively support those in financial difficulty.
PayZen works for patients and medical providers. Providers can expect to get a much higher collection rate with accelerated cash flow, without having to pay software costs or program fees, whist patients receive affordable and flexible access to care without interest or fees. A patient’s debt doesn’t increase, as they never have to pay more than the cost of the service.
While the Buy-Now-Pay-Later space in healthcare is becoming increasingly overcrowded - Afterpay and Sezzle, for example, allow customers to pay their medical bills in interest-free instalments - PayZen's strong funding history puts it in a good position from which to grow. It has used funds to accelerate its mission and launch new ventures such as the "Care Card", that offers the benefits of its payment plans in the form of a physical and virtual debit card.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Aug 2024
$32m
SERIES B
Nov 2022
$20m
SERIES B
Total funding: $72m
Company benefits
- Hybrid Schedule: In-office Monday, Tuesday, and Thursday, remote Wednesday and Friday
- Flexibility: PayZen offers discretionary time-off and 16 weeks of parental leave for US-based roles
- Connection: Team meals, collaborative spaces, and global events that foster stronger relationships
Company HQ
Civic Center, San Francisco, CA
Leadership
Ariel Rosenthal
(Co-founder & CTO)Previously co-founded Zmani and Brainpickin, and served as CEO for Xprt App Solutions. Experience as a Full-Stack Developer for Houzz, IvyMark, Highcon and VideoStir.
Itzik Cohen
(Co-Founder & CEO)Previously founded Clipsync and served as CEO, as well as for IGC Media and Beyonce Finance. Spent nearly 7 years as VP of Corporate Development for WebEx Communications.
Tobias Mezger
(Co-Founder & CRO)Previously spent nearly 8 years as the Principal of The Boston Consulting Group before serving as VP of Corporate Development and Strategy for Prosper Marketplace.
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