IT Systems Engineer, Multiverse Computing

• Bachelor's degree in computer science or related field
• 2+ years of experience working with IT systems, networks, monitoring tools and related technologies (macOS, Linux, Microsoft 365, hardware experience)
• Experience in endpoint devices management and incident management
• Vendor management experience
• Knowledge of best practices in IT administration and system security
• Exceptional organizational and time management skills
• Strong analytical and problem-solving skills
• Good interpersonal and communication skills
• Fluency in English and Spanish

Desirable

• Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines and SOP (standard operating procedure)
• Install, configure, and test operating systems, application software, and system management tools
• Ensure the highest level of systems and infrastructure availability
• Implements warranty and support activities
• Plan and implement system automation as required for better efficiency
• Design, review, document and implement policies and procedures to maintain standardization of day-to-day IT functions
• Support the employees on daily office IT operations when needed
• General software management and creation of users
• Implement security best practices, including patching, access control and policies, endpoint protection, etc
• Monitor and maintain office network infrastructure, including switches, routers, and wireless access points
• Troubleshoot connectivity issues and ensure secure and reliable access to internal resources via VPN