Product Manager, Phorest
Mobile
Salary not provided
Mid and Senior level
Remote from Ireland, UK
Salon management solution
Job no longer available
Salon management solution
201-500 employees
B2BMarketingCustomer serviceSaaSBeauty
Job no longer available
Salary not provided
Mid and Senior level
Remote from Ireland, UK
201-500 employees
B2BMarketingCustomer serviceSaaSBeauty
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- 3+ years of Product Management experience, preferably with experience in Marketing
- Previous experience operating in agile development
- Previous experience working with mobile applications
- The ability to independently manage senior stakeholders, drives cross-functional alignment and builds trust through credibility,
- Excellent communication and collaboration skills which create clarity for your audience, articulating the most important details and messaging in a manner appropriate for your audience
- Ability to lead cross functional teams to deliver business outcomes
- You use company and industry qualitative and quantitative data to drive data-led decision making, using adoption, engagement, and monetisation metrics to inform direction, prioritise opportunities and validate outcomes
- Expertise in assessing the level of risk vs. reward when making product recommendations and decisions. You can make recommendations and understand how best to test or validate these assessments
- Proven track record of leading through influence across cross-functional squads (Design, Engineering, Sales, Marketing, GTM teams and Support), steering alignment through clarity and context rather than control
- Seen as a bridge builder — energising peers, helping teams navigate ambiguity, and maintaining momentum behind shared goals
- A can-do attitude with a growth mindset and eagerness to continually learn and an advocate for coaching others in the product management craft
- The ability to thrive in an ambiguous environment with a high degree of autonomy
- Having worked in the hair and beauty industry, consumer products or mobile products is a plus
What the job involves
- As Product Manager for Mobile, you own one of the most strategically important areas of the Phorest platform — our staff centred mobile app, Phorest Go.
- You will be accountable for ensuring the Mobile team delivers measurable impact for Phorest, our customers and their staff — driving engagement, retention and revenue growth across all regions.
- You combine strategic vision and product craft to ensure we build not just great features, but the right ones — those that help salons grow their businesses and help Phorest grow its market share
- Ownership & Accountability
- Own the Phorest Go strategy and roadmap, aligning it with Phorest’s overall product and commercial goals
- Take accountability for adoption, engagement, and customer satisfaction within the Phorest Go app
- Define clear success metrics for every initiative while tracking and reporting on post-launch performance to measure impact
- Lead structured prioritisation — balancing customer needs, usability, technical feasibility and business outcomes
- Collaborate with Product Ops and Product Marketing to ensure launch readiness and GTM alignment
- Communicate the “why” and “impact” of every major decision to senior stakeholders and regional teams
- Cross-Functional Leadership
- Lead cross-functional teams of engineers and designers to deliver impactful outcomes
- Partner closely with Product Operations and Product Marketing to ensure the successful planning, launch, and adoption of Consumer product initiatives
- Engage with regional leadership to understand market context and ensure relevance and localisation
- Champion clear communication and structured documentation to keep all stakeholders aligned
- Be the evangelist for the Phorest Go mobile app. Working closely with other Phorest P&D teams to understand what dependencies exist and what impact other team’s work might have on Phorest Go
- Customer & Commercial Impact
- Use data and insight to understand customer needs and market opportunities
- Develop a deep understanding of how salons use Phorest’s mobile app to grow customer satisfaction and retention
- Identify opportunities to improve customer outcomes and business results through automation, integration and innovation
- Build strong commercial cases for investment — articulating expected ROI and measuring results post-launch
- Collaborate with Sales, Grow, and Customer Success teams to ensure customer feedback and adoption data inform future priorities
- Product Craft & Communication
- Maintain a clear and current roadmap with visibility across teams and regions
- Translate strategy into actionable, measurable initiatives with defined success criteria
- Write clear business cases, user stories and product requirements that connect to business outcomes
- Apply a disciplined approach to product discovery — combining quantitative and qualitative insight
- Communicate with clarity and consistency; ensure everyone understands what we’re building, why, and how success will be measured
- Habits & Discipline
- Use data to inform every stage of the product lifecycle — from discovery through to optimisation
- Review and report performance metrics regularly; iterate where outcomes fall short of expectations
- Keep documentation, dashboards and artefacts up to date and accessible across teams
- Maintain a bias for action — ensuring decisions are evidence-based and progress is visible
- Balance strategic focus with tactical execution — staying close to the details while leading at scale
- Success Measures
- Consistently on top of the fundamentals - roadmap, reporting, backlog, metrics, documentation, adoption tracking and stakeholder communication
- Growth in adoption and engagement with marketing tools across all regions
- Clarity and alignment across Product, Marketing and Regional teams
- Positive feedback from stakeholders and teams on collaboration and communication
- Evidence of high-quality decision-making and prioritisation discipline
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$23.4m
GROWTH EQUITY VC
Total funding: $37m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company HQ
North City, Dublin, Ireland
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
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