Principal Product Designer, Upstart

• 10+ years designing and launching digital products, with a record of leadership and impact
• Experience crafting strategy for complex, multi-platform service experiences
• Portfolio that demonstrates systems thinking, excellent visual and interaction design, and behavioral or business outcomes
• Experience designing both self-serve customer flows and internal operational tools
• Proficiency in Figma and modern research and usability testing tools
• Strong facilitation and communication skills; experienced in stakeholder alignment
• Proven ability to guide and mentor design talent across teams

Desirable

• As a Principal Product Designer on Servicing, you’ll define the future of Upstart’s borrower and agent servicing experiences. You’ll own the long-term design vision for how millions of borrowers repay $15B+ in loans—across web, mobile, telephony, and emerging channels like AI chat.
• You’ll partner with product, engineering, machine learning, and operations to deliver experiences that are intelligent, intuitive, and deeply human. You’ll also oversee and mentor senior designers, setting the bar for design excellence and long-term experience quality across the team
• Define and evolve the end-to-end servicing design strategy across borrower and agent platforms
• Lead design for repayment workflows, delinquency recovery, and agent tooling
• Create consistent, scalable experiences across web, mobile, telephony, and conversational AI
• Collaborate with PMs, engineers, ML, and ops to drive roadmap strategy and execution
• Conduct research to uncover borrower and agent needs, behaviors, and pain points
• Advocate for accessibility, empathy, and clarity in every interaction
• Mentor senior designers and provide clear, actionable feedback and critique
• Represent borrower perspectives in planning, prioritization, and experience measurement