Principal Solutions Engineer, Talon.One
Post-Sales, EMEA
More information about location
Marketing promotion software company
Be an early applicant
Marketing promotion software company
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- 5+ years in a technical or customer-facing role (e.g., Solutions Architect, Technical Account Manager) with enterprise customers
- Experience with API-based SaaS products, system architecture, and modern cloud platforms (AWS, Azure)
- Proven ability to lead large-scale projects, manage resources, and mitigate risks while delivering on timelines
- Strong communication skills for explaining technical concepts to diverse and senior stakeholders
- A data-driven approach to troubleshooting and resolving complex technical challenges
- Effective cross-functional team collaboration and a mentorship-oriented mindset
What the job involves
- As our first Principal Solutions Engineer at Talon.One in EMEA, you will be leading enterprise-level API integrations
- This newly created role focuses exclusively on delivering these complex integrations, which often span over a year due to their complexity
- You will lead the charge on these initiatives, collaborating closely with cross-functional teams while acting as a trusted advisor to ensure customer success
- While you won't have direct reports, you'll be in a unique position to mentor and share your expertise with the US & EMEA Technical Account Management (TAM) team, shaping both technical and project management best practices. This is a rare opportunity to make a significant impact, allowing you the freedom to define the role while driving excellence in integrations
- Lead the design and implementation of large-scale API integrations, ensuring alignment with customer goals and our platform capabilities while mitigating risks
- Collaborate with implementation partners and system integrators (SIs) to ensure their approach aligns with best practices and effectively represents the customer’s interests
- Oversee project planning, resource allocation, and timelines for enterprise-level integrations. Collaborate with customers and internal teams to define scope, milestones, and deliverables
- Evaluate partner performance post-project completion and share insights with relevant internal teams for continuous improvement
- Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
- Analyze, troubleshoot, and improve the performance of deployed integrations, ensuring sustained success post-implementation
- Mentor Technical Account Management team members on technical and project management best practices to elevate team capabilities
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Dec 2018
$3.5m
SERIES A
Total funding: $3.5m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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