People Operations Manager, Middesk
Business credit check and verification services
Open for applications
Business credit check and verification services
21-100 employees
Open for applications
21-100 employees
Company mission
To accelerate the economy by scaling trust between businesses.
Role
Who you are
- You’ve worked as a People Ops Manager or HRBP in a high-growth startup and are looking for a place where you can continue to excel and grow your People Ops career
- You have experience managing complex projects from start to finish with cross-functional partners and look at each cycle as an opportunity to evolve and improve the outcomes for the business and team
- You bring creativity and a willingness to challenge conventional thinking about what a people ops function looks like in 2024 and beyond
- You have experience tracking and presenting people ops metrics and leveraging these insights to design, manage, and facilitate an exceptional employee experience
- You have exceptional organizational skills, with a keen eye for the details and a commitment for accurate, timely and effective execution of top priority activities
- You have excellent communication and interpersonal skills and the drive to take ownership for the development and cultivation of strong relationships
- You are approachable and trusted - knowing when to listen, when to act, and when confidentiality or privacy are the top priority
- You epitomize our values and champion the business and team while navigating diverse scenarios, competing priorities, unexpected challenges and changes with good judgment and an open mind
What the job involves
- Middesk’s People Ops Manager will work across the company to create an exceptional employee experience, while taking our foundation of people programs to the next level
- You’ll flex between the details and the dialogue, balancing responsibilities while ensuring there is a high-touch human approach to the work you do
- Earn trust via your expertise as you advance goals, elevate and evolve our People Ops programs, advise team members, and troubleshoot operational and team issues
- Balance best practices and compliance while demonstrating adaptability, empathy and the ability to increase relevance of key People Ops processes and activities
- Demonstrate people management skills–managing our People Operations Coordinator and coaching, influencing, and developing our managers’ skills and capabilities in their roles
- Partner to develop and drive the People Ops roadmap and business objectives
- Build and oversee scalable frameworks and processes to support people operations, performance management, learning & development, employee engagement, and total rewards
- Evaluate and optimize existing HR systems and technology, including working with our PEO, Rippling, leveraging Lattice for reviews, feedback and employee development, and supporting other integrations for our recruiting, benefits administration and rewards programs
- Leverage metrics and data to inform and measure success and influence change across People Ops programs
Our take
Middesk helps businesses screen, verify, and run risk and compliance checks on customers and other businesses. The founders developed the business after experiencing first-hand the often laborious process of manual identity verification, a process which has proven a pain point for many businesses historically.
This hands-on experience helped land Middesk seeding from heavyweight investors Sequoia and Accel. The company's focus is on businesses with stringent regulatory risk requirements, with a special focus on businesses involved in financial aspects like credit and payroll. Middesk’s focus on this sector opens them up to a growing, lucrative market as more businesses than ever are demanding services comparable to retail banking, credit unions and community banks.
Testament to the value of their offering is Middesk’s recent partnership with challenger bank tech platform Agora Services. The challenger bank sector is taking off fast too, and if Middesk can establish a strong reputation for servicing this burgeoning industry, they stand to win big.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$57m
SERIES B
Mar 2021
$16m
SERIES A
Total funding: $77.2m
Company benefits
- Healthcare: We take care of you premiums for medical, dental, and vision
- Unlimited PTO: We have an unlimited PTO policy and encourage you actually to use it
- Ownership: We offer a stake in the company to every full-time employee through stock options
- 401(k): We make it easy to save money for retirement
- Parental leave: We offer three months of paid parental leave to any parent
- Hybrid work: We have offices in San Francisco and New York and also offer the ability to work remotely
- Catered lunches: We offer catered lunches on days that you're in the San Francisco or New York office
Company values
- Be customer-first: Stay motivated by solving real customer problems. Make each interaction meaningful and embrace the path to help our customers succeed
- Be an owner: Identify and tackle problems, take pride in your work, and measure impact. When you find an opportunity to improve the status quo, take it on!
- Act with urgency and purpose: Move quickly and simplify. Solve the problems we have today in ways that allow us to move even faster in the future
- Drive results together: Choose teamwork. Share your opinion, ask questions, understand where others are coming from, and move forward as a unified front
- Embrace the journey: Dream big and be open to taking risks. Innovation happens through optimism, positivity, rigorous thinking, and hard work
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Kyle Mack
(Co-Founder & CEO)Previously worked at AnyPerk as an Account Executive and Sales Team Lead, and at Checkr as a Sales Lead, Director of Strategic Sales, and Director of Solutions. They have served as a Scout at Sequoia Capital since 2020.
Kurt Ruppel
(Co-Founder)They studied Cognitive Science at Berkeley before working as a Software Engineer at multiple companies, including Zendesk.
Salary benchmarks
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