Customer Solutions Engineer, dbt Labs

• If you love solving hard problems, communicating clearly, and learning something new every day, we’d love to meet you
• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
• A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
• Exceptional written and verbal communication skills
• A genuine drive for solving problems and helping others
• A strong technical foundation, especially within a SaaS support environment
• Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
• Experience building documentation or technical how-to guides using a variety of media (text, images, video)
• A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

Desirable

• We're looking to add a new team member to our growing Customer Solutions Engineering team in the United Kingdom
• This team is made up of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn’t immediate
• We work across multiple channels to support users of dbt Cloud, diving deep into technical issues while continuously building our expertise
• Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
• Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
• Take ownership of customer challenges, from initial troubleshooting to resolution
• Enhance our documentation, ensuring it’s both technically accurate and easily understood
• Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
• Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

• Interview with a Talent Acquisition Partner (30 Mins)
• Interview with Hiring Manager
• Technical Task (Take home) And Interview with Manager, CS to deep dive/discuss Take Home Technical Task
• Three Team Interviews (1:1s- 45 Mins each) that cover the following:
• Handling Customer Objections and Avoiding Burnout
• Managing High-Pressure Situations and Writing Things Down
• Feedback and Collaboration