Principal Technical Support Engineer, Zuora
$174.6-247.2k
Office located in Foster City, CA
Cloud-based subscription management
Be an early applicant
Cloud-based subscription management
1001+ employees
Be an early applicant
$174.6-247.2k
Office located in Foster City, CA
1001+ employees
Company mission
To help you build and run an amazing subscription business.
Role
Who you are
- Position requires a Bachelor’s degree in Computer Science, Computer or Electronics Engineering, Information Technology or Systems, or a related field, followed by 7 years of progressively responsible experience as a Software Developer, or a related occupation
- Experience must include 7 years of experience with each of the following:
- Angular JS
- GitLab and Jenkins
- Oracle ERP
- RESTful API, SOAP Web Services
- SQL, PL/SQL
- Java
- Python
- Salesforce CPQ and Billing
- Java Script
- DJango Framework
- Building custom revenue recognition processes for customer solutions
What the job involves
- Analyze user needs and develop software solutions to deliver technical support and drive business outcomes
- Deploy, test, and verify the proper functioning of Revenue software releases and fixes on a quarterly basis
- Provide guidelines to customers and partner teams for successful Revenue system implementation
- Train system users on operations, configuration, and month-end close processes
- Monitor system operations and performance to identify potential issues and resolve them proactively
- Troubleshoot revenue system issues, application malfunctions, and data errors, and resolve them efficiently
- Prioritize and manage urgent escalations, resolving complex application/system design and development issues with agility
- Own and drive technical issues related to software application/system design from inception to resolution, ensuring seamless delivery
- Develop custom fixes to correct data corrupted by system errors, bad data, user mistakes, etc
- Provide expert technical support, troubleshooting, and resolution of complex software system or application design and maintenance issues including, responding to customer inquiries or concerns and identifying, reproducing, and resolving bugs and technical problems
- Offer solution advice and guidance within domain expertise, leveraging deep technical knowledge to drive business success
Our take
Over the last two decades the subscription economy has grown exponentially. Many companies are no longer selling "product units" and instead embrace these recurring revenue streams. But, whilst subscription-based businesses are flooding the market, making the transition is far from easy or simple.
Zuora helps companies launch and manage subscription-based businesses. Having started with Zuora Billing, the company has expanded its product portfolio to include Zuora Revenue, Zuora Collect and Zuora Central Platform. It's also gained big-name clients, including Zoom, Ford and Sony.
Set within this fast-growing economy, Zuora has attracted serious investment after its 2018 IPO. This fuelled the company's international expansion and allowed it to launch consumption-based billing and revenue recognition tools. Lately, it has been working to integrate AI enhancements into its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2015
$115m
SERIES F
Sep 2013
$50m
SERIES E
Total funding: $242.5m
Company benefits
- Company equity
- Retirement programs
- Medical, dental and vision insurance
- Paid holidays and “wellness” days and company wide winter break
- Generous, flexible time off
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Company HQ
Redwood Shores, Redwood City, CA
Salary benchmarks
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