Customer Care Lead, Happy Scribe

Everyone in the team is excellent in their own right. We all handle our projects on our own, take initiative to implement new processes, re-work workflows and try out new ideas on a daily basis. It feels great coming to work and knowing that your colleagues are willing to chat about any topic (work or non-work related), and will even fact-check themselves.

Happy Scribe is a really empowering company that truly cares about its mission and its employees, and wants you to grow as the company grows. You are always encouraged to keep learning (they provide e-learning resources, as well as books and diverse resources). Since the company is also growing, internal promotions are very common.

The co-founders truly care about the well-being of the team, from offering flexible working time, to unlimited vacation and even offering free online therapy sessions. Transparency and trust are built-in from day one, which is also very important, and, you can approach them at any time with any concerns, and they'll truly try and do their best to be supportive.

When I joined Happy Scribe, I knew I would be part of something special and almost impossible to find elsewhere. And I wasn't wrong! From the first day until now, I have learned and unlearned so many things from the stellar team and the best-in-class product. Sales are always challenging, but here they're exciting considering the lightning-speed product development!

The way that Sales intersects Product and Innovation is what keeps me motivated daily. I really enjoy understanding each client's use case and offering a solution that both fits our vision and their needs. Happy Scribe has a strong engineering background with all-around superstars that can help offer ad-hoc solutions at scale!

Happy Scribe has very detailed wellbeing policies that help everyone feel at their best at work (and home). They even have one policy that gives each employee an annual budget to travel: either to see family, friends or both. Now that's REALLY caring about wellbeing!

I joined as the first person in the people/talent function and it's been an amazing experience. In general, anyone at Happy Scribe has autonomy and ownership of their work; you don't need to ask for permission to do things and you're trusted and empowered to do your best work. As the first person in the team, you have the extra challenge of setting everything up, and it's such an enriching experience. I've really enjoyed working with the founders. They have a specific vision for how to grow the team, which is very unique to Happy Scribe, and working with them in many ways has helped me grow as a professional my own area of expertise. But they have also been super open to my input, to improving things, to being challenged and changing how they work and how we hire at Happy Scribe. My input and expertise are valued and heard here.

When Happy Scribe was looking for a recruiter, they specifically wanted to hire someone who could grow the team with diversity as a top priority. This is why I decided to join. I've had bad experiences in other companies trying to push for changes in this area, even the smallest of things would get push back and I'd have to fight hard to make progress. It's not like that here. We now have really solid DEI strategies in place, with full support from the team and most importantly, from the founders. This is frankly rare in tech companies.

The co-founders are just the best. They are extremely smart, it's impressive how far the company has come with such a small team. But they are also humble, receptive, open to learn. They have quite different personalities and perspectives, but work really well together. This helps keep decisions balanced. They really care about the team, the customers and the product, which means their decisions always come from the right place. On top of this, they're just really fun people and working with them feels more like working with your super smart friends that you met at a hackathon than working with your boss. I've had so many belly laughs and never had so much fun in a job.

Having autonomy over my work has allowed me to have a stronger sense of engagement and a higher level of productivity. We are very much encouraged to take ownership of different projects and suggest new ideas. Feeling like our opinion is highly valued also leads to greater creativity.

Working in a team with very talented and ambitious individuals committed to building a great product has been very inspiring. Our strong work ethic allows us to increase productivity while learning from each other and gaining different perspectives.

I've only been in the company for a few months and it's exciting to look back and realise how much we've grown. As an employee, you grow alongside the business, meaning that you take on new responsibilities and expertise which is a great step in your career.

At Happy Scribe I've found some of the most impressive people I know. I feel really excited to work with people that I can learn a lot from, that have such high levels of ambition, and that make me overall a better person.

I feel my job changes completely every 3 months. I really love this mix of working on important things, and having to be growing constantly!

It's really exciting to see Happy Scribe growing very fast. The challenges change constantly and I get a lot of meaning from seeing the impact of my work.

At Happy Scribe I am constantly encouraged to learn more, we are a small team facing huge challenges which makes you want to look for resources, online courses or similar. Management is very supportive of this, you can even get one book a month. Besides this, I feel truly mentored by the people I closely work with.

We are constantly trying to solve complex problems in the best possible way. At Happy Scribe, you will have the possibility to do many things for the first time, which ultimately is one of the best ways to grow as a professional.

The team is really at the core of Happy Scribe. This is a people-first company, which for me was one of the main reasons to join. Besides being very flexible, we have several great perks and the founders put a lot of focus on mental wellbeing.

At Happy Scribe, everyone is encouraged to work in the schedule that fits best with their personal lives. I love the flexibility this gives me, being able to sign up for different activities without having a strict work schedule as a barrier.

We are a small team, we all know each other and we all care for each other very much! In addition to this, the company supports mental wellbeing through the platform Oliva (which I love!) and encouraging us to take days off if feeling unwell.

Things move fast at Happy Scribe. We are constantly changing, reinventing and brainstorming about what new features we can bring to the product. All ideas go through a constant process of feedback, in which all team members, regardless of their role, are encouraged to voice their opinion. In this way, there is a great opportunity and room to learn and grow.

One of the perks the company offers is a mental wellness platform to book online sessions with therapists. Work/personal life balance is really taken into account and this is really hard to find nowadays.

Goals are set yearly, monthly and even biweekly. You need to have a clear idea of the project you have in mind and set milestones to reach it. This can be quite challenging and yet keeps you really motivated.

As part of the employee's wellness attention, Happy Scribe offers you the chance to arrange your schedule according to your personal life. You also have the chance to work from home every now and then if you need to. For me, it's amazing to be able to start later or finish a bit earlier if I have any classes before or after coming to the office.

Happy Scribe is growing fast and as the company grows, all my colleagues and myself are growing too. We have a lot of ownership and our role changes every few months.

When you become an adult it can be hard to make friends, so it's amazing to join a great group of people with who you enjoy spending your time with. All my colleagues are super nice, lovely and fun people! And we do many things together: we go bouldering, we go hiking, we go to concerts, we throw (crazy) parties in the office, etc..

Everyone at Happy Scribe is super talented! When I was in uni, I used to hate group work and I thought I was a bad team player. At Happy Scribe I deeply enjoy working with my colleagues. They are all so nice and so smart!