Customer Support Specialist, insycle
$50-70k
+ 0.05% - 0.1% Equity
Data management service
Be an early applicant
Data management service
1-20 employees
Be an early applicant
$50-70k
+ 0.05% - 0.1% Equity
1-20 employees
Company mission
To make it easy to manage and work with data.
Role
Who you are
- We are a B2B SaaS startup where systems are evolving. If you enjoy solving puzzles and care deeply about helping people succeed, we want to meet you
- Have 0-3 years of experience in B2B SaaS customer support or similar customer-facing roles
- Are a strong communicator who’s equally comfortable over chat, email, or Zoom
- Are naturally curious, driven, and persistent when solving customer problems
- Enjoy troubleshooting and explaining technical challenges in simple, clear language
- Are eager to work with data tools and CRMs like HubSpot or Salesforce, and have a willingness to learn
- Enjoy collaborating with a small, enthusiastic team in a fast-moving remote environment
- Are aligned with our mission: make it fun, easy, and not scary to work with data
What the job involves
- As a Customer Support Specialist, you’ll help customers resolve their challenges directly through chat, email, and direct support, while assisting them in using Insycle’s features effectively
- You will help customers with troubleshooting and answer general how-to questions
- You’ll also work closely with our service, product and sales teams to convey common questions and pain points, and ensure our customers feel heard
- Insycle is on a mission to make working with data easy, fun, and not scary. We help teams clean, manage, and organize customer data inside CRMs like HubSpot and Salesforce—without code
- Our customers use Insycle to simplify processes that normally require heavy technical skills, enabling them to move faster, reduce errors, and get better results from their data
- The Customer Support Specialist serves as the first point of contact for customers who need help with the software, whether via chat, email, or Zoom
- Troubleshoot and resolve common technical issues related to data formatting, automation workflows, and bulk record operations
- Assist customers in solving basic to moderately complex use cases, bringing curiosity and patience to every interaction
- Provide direct support to customers, ensuring they have an amazing customer experience
- Answer basic to intermediate product-related questions, resolve common issues, and provide troubleshooting for everyday challenges users may face while helping them discover more value from Insycle
- Handle common use cases and guide customers through standard workflows, product features, and functionalities
- Collaborate with the customer support manager, product, and sales teams to improve processes and streamline support
- Contribute to internal documentation, templates, and knowledge sharing to ensure ongoing success for both customers and teammates
- Take ownership of your learning—continuously improve your product knowledge, customer handling skills, and technical abilities
- Engage in feedback loops with the team to suggest better solutions for our users
- Specialists are typically provided mentorship and ongoing training from senior staff. As you gain more experience, you will begin handling more complex issues, but initially, you are supported in your learning process
- You’ll improve your troubleshooting, customer service, and product knowledge skills, helping you grow in both your role and career
- Think critically, suggest new approaches, identify patterns, and help build scalable solutions
- Be an internal advocate for our customers—what they need, what’s confusing, what’s working, and bring ideas to the team
- You’ll be part of a small, agile team where you can grow quickly, learn from more experienced teammates, and make a significant impact on our customer experience while growing your career
- You’ll be at the heart of customer interactions, helping to guide users through challenges, while building your technical and support skill set
- Your input will help shape the future of our support processes and ensure customers are continuously getting value from the product
- Full-time, working Monday-Friday (9 am - 6 pm) in the United States
- Tools We Use:
- HubSpot (CRM)
- Intercom (live chat)
- Zoom (customer training, demos, onboarding)
- Slack (team collaboration)
- ChatGPT and AI-powered tools (within Intercom, HubSpot, etc.)
Our take
As companies start out, it's difficult to see the rationale for investing much time, money or talent into customer relationship management systems. But as they grow, the cleanliness and reliability of this data becomes paramount for business operations, and untangling it becomes a difficult and expensive affair. Enter Insycle, a data management tool that can take the pain and hard work out of cleansing and maintaining company information.
Insycle has found a niche for itself in this space, as the usual solution to this problem is to assign data teams to import data into a single spreadsheet and clean it by hand, or to go through the process of developing an in-house API to handle data cleansing. Insycle's functionality and numerous integrations with marketing tools like Mailchimp and Salesforce have made it popular with its thousands of active customers, as its high rating and glowing reviews on G2 show.
Insycle is continuing to develop its product and increase its marketing reach. Having cornered a unique niche with a well-received product, it seems likely that Insycle could grow to be a significant player in this sector.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Equity options
- Medical, dental, and vision insurance
- 401K with a 4% company contribution
- PTO, sick and unplanned time off, holidays
Company HQ
Tribeca, New York, NY
Leadership
Yonatan Lee
(CEO & Founder)Before founding Insycle, was SVP (Apps Dev Group Manager) at Citigroup and the Director of Software Engineering a Sakonnet Technology.
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