Senior Implementation and Operations Manager, Employer Direct Healthcare

• Bachelor’s degree required
• 5-7+ years of relevant experience in health plans, project management, and/or implementation roles
• Demonstrated ability to manage relationships across multiple levels and departments
• Proven experience in data integration, reporting, and process management
• Proficiency with project management tools (e.g., Microsoft Suite, Jira, Monday.com, Salesforce, Confluence)
• Exceptional problem-solving, decision-making, and organizational skills
• Excellent verbal and written communication abilities

Desirable

• In this dual-capacity role, you will serve as a trusted advisor and strategic partner to health plans while managing complex implementation and operational projects. Responsibilities include cultivating relationships, ensuring the successful set-up of new data integrations, and managing operations of existing health plan carriers.
• You will collaborate with sales, implementation, client success, data operations and technology, and other cross-functional teams to exceed health plan expectations and solve complex problems. This position requires a balance of strategic relationship management, operational oversight, and hands-on project management skills
• Integration and Implementation Management
• Serve as the primary point of contact for data integration projects, managing timelines, deliverables, and stakeholder communication
• Oversee the establishment of eligibility files, data reporting, API/SSO setups, and other technical integrations
• Develop and refine internal and external documentation, including SOPs, process flows, and integration guides
• Ensure accuracy and readiness for client launches by coordinating cross-departmental requirements and maintaining detailed project plans
• Monitor the performance of active integrations and identify opportunities for process enhancement to drive and increase growth for health plan relationships
• Develop trackable metrics to measure operational success and project outcomes
• Lead efforts to refine workflows and create scalable solutions for new processes
• Update leadership on progress, risks, and critical milestones related to implementations and account management
• Collaborate with internal teams, including Client Success, Sales, and Operations, to ensure alignment on client needs and internal capabilities
• Proactively identify and document new processes that impact cross-functional teams, ensuring seamless execution