Senior Software Engineer, TetraScience

Customer Engineering

Salary not provided

+ Equity

PHP

React

AWS

JavaScript

Python

Java

Senior and Expert level

Remote from US

Scientific data and AI cloud company

Job no longer available

Scientific data and AI cloud company

101-200 employees

HealthcareB2BArtificial IntelligenceDeep TechInternet of ThingsMachine LearningSaaS

Job no longer available

Salary not provided

+ Equity

PHP

React

AWS

JavaScript

Python

Java

Senior and Expert level

Remote from US

101-200 employees

HealthcareB2BArtificial IntelligenceDeep TechInternet of ThingsMachine LearningSaaS

Company mission

To radically improve and extend human life.

Job

Company

Role

Who you are

7+ years of experience with a proven track record of excellence in customer engineering and SRE teams
Experience resolving technical support issues and escalations efficiently
Troubleshooting experience with API and various types of integration at scale in AWS
Experience with CloudNative platforms and applications, Micro-services, and containerized deployments
Experience with in Databases, NoSQL, Queueing Service, and Elastic Search
Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java
Demonstrated experience of debugging software reliability issues in a distributed environment
Excellent interpersonal and communications skills
Curious, collaborative, self driven, innovative, and willing to take initiative
Bachelor's degree in engineering, or technical related field
Experience in science or Biopharma a plus

What the job involves

Work with the customers and address any product related issues
Partner with the account teams to drive product adoption and improve customer satisfaction
Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams
Identify product and documentation improvements and partner with the product and engineering teams to deliver them
Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate and reduce MTTR

Our take

TetraScience connects lab instruments, software, and data applications through a cloud-native platform that’s purpose-built for the bio and pharma industries. As the only software of its kind, it provides scientific data that can be transformed into faster actionable information, accelerating new scientific discoveries.

Due to TetraScience’s machine learning capabilities, it benefits from partnerships and collaborations with other science-focused tech companies. In 2024, TetraScience announced a strategic partnership with Google Cloud to speed up drug development and other scientific discoveries. This partnership combines the Tetra Scientific Data and AI Cloud with Google Cloud’s infrastructure and AI technologies, empowering the life science industry to harness Scientific AI for quicker insights and improved research, development, and quality-control processes for advanced therapies.

With substantial funding behind it, TetraScience is a significant asset to the scientific community. The company's commitment to innovation and collaboration ensures it remains at the forefront of accelerating scientific research and discovery, with its partnerships and technological advancements driving continuous growth and impact in the industry.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

6% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 7 rounds)

Apr 2021

$80m

SERIES B

May 2020

$11m

SERIES A

Total funding: $117.2m

Company benefits

Unlimited PTO
100% Company Paid Health, Dental & Vision
Company Paid Life Insurance
401k Savings
Company Paid Disability Insurance
Equity Program

Company HQ

Back Bay, Boston, MA

Leadership

Siping Wang

(Co-Founder, President & CTO)

Previously COO and CEO at TetraScience and Software Engineering at Cornell Superconducting RF Lab.

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