Partnerships Manager, Vendelux

• You've built and grown partner, channel, or customer success relationships at a Series A/B/C tech company and thrive in commercial, operational work
• 5–8+ years in account management, partnerships, or customer success—ideally in B2B SaaS
• Proven success hitting retention and expansion targets; comfortable owning your number
• Strong operational mindset: building playbooks, KPIs, and repeatable processes for your accounts
• Comfortable with data and customer usage/adoption metrics; a strong communicator who builds trust and navigates complex stakeholder conversations
• Highly organized self-starter who thrives in fast-paced, scaling environments and prioritizes competing demands
• Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds

Desirable

• We're looking for a Partnerships Manager to grow and deepen our event organizer partner program. This is a strategic, hands-on individual contributor role: you'll personally own relationships with key event organizer partners and the operational excellence that keeps them successful
• You'll drive retention and expansion across your book of strategic accounts—owning the health metrics, playbooks, and outcomes that keep organizers engaged—while partnering with product, data, and commercial teams as Vendelux scales
• Own strategic partnerships:
• Lead and grow relationships with key event organizer partners, serving as the senior point of contact for your strategic accounts
• Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education
• Build and customize data reports and dashboards to meet partner-specific needs, and surface partner feedback to improve reporting workflows and product capabilities
• Represent Vendelux externally at industry events, and stay close to market trends to influence product and positioning
• Drive retention and expansion:
• Own retention, expansion, and account health across your accounts; hit your targets and prioritize your time and resources to deliver predictable outcomes
• Identify and drive expansion—additional events, renewals, webinars, case studies, and media partnerships—partnering with Sales, Product, Data, and Marketing on go-to-market and upsell
• Deliver compelling business outcomes for your partners across onboarding, adoption, renewals, and expansion
• Contribute to the playbooks, segmentation, and health-scoring approaches that make the account management function scalable