Technical Solutions Engineer, Arista

NDO

$90-150k

AWS

Docker

Kubernetes

GCP

Python

Bash

Linux

Terraform

Ansible

Azure

Prometheus

Grafana

Postman

Git

Cisco

JSON

NSX

Golang

Junior, Mid and Senior level

San Francisco Bay Area

Office located in Santa Clara, CA

Data-driven cloud networking

Be an early applicant

Data-driven cloud networking

1001+ employees

B2BArtificial IntelligenceBig dataCloud Computing

Be an early applicant

$90-150k

AWS

Docker

Kubernetes

GCP

Python

Bash

Linux

Terraform

Ansible

Azure

Prometheus

Grafana

Postman

Git

Cisco

JSON

NSX

Golang

Junior, Mid and Senior level

San Francisco Bay Area

Office located in Santa Clara, CA

1001+ employees

B2BArtificial IntelligenceBig dataCloud Computing

Company mission

To design, manufacture and deliver leading data-driven cloud networking solutions in an environmentally and socially sustainable manner.

Job

Company

Role

Who you are

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM
General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.)
Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired
Familiarity with any or some of the following is a plus
Overlay platforms VMWare NSX, Cisco ACI
Terraform ; Public clouds (AWS, Azure, GCP)
Golang ; Prometheus/Grafana ; SSO (OIDC and SAML)
Git (branches, commits, etc), GitHub/GitLab
Arista Validated Design

What the job involves

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions
A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations
We drive the success of our customers through passion and teamwork and via ensuring quick response times
You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions
You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams
The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach
Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS)
Respond to customer product inquiries via telephone or email
Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries
Troubleshoot problems with hardware/software applications and recommend corrective action
Recreate customer network issues in a dedicated lab environment (as needed)
Document customer communication and recurring technical issues to support product quality programs and product development
Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities

Our take

Arista is a supplier of cloud networking solutions, addressing the needs of internet companies, cloud service providers, and enterprises. While the business is not tied to a crowd of large customers, companies are nonetheless attracted to its CloudVision Software - which has the potential to save them a significant amount of money.

The company's growth so far has led to it being seen as a rising star in the computer networking industry. It competes directly with digital giant Cisco, but despite this boasts impressive revenue growth. In fact, Arista has been vocal with its confidence that it can continue to grow at a rapid pace, as it further develops its offering for the networking market.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

10% employee growth in 12 months

Glassdoor (4)

Company

Funding (2 rounds)

Apr 2020

$36m

SERIES C

Jul 2017

$30m

LATE VC

Total funding: $66m

Company HQ

Santa Clara, CA

Leadership

Jayshree Ullal

(CEO)

Jayshree joined the Arista team in 2008 as the Founding CEO and has held the position since.

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