Technical Solutions Engineer, Arista Networks
NDO
$90-150k
Office located in Santa Clara, CA
Data-driven cloud networking
Open for applications
Data-driven cloud networking
1001+ employees
Open for applications
$90-150k
Office located in Santa Clara, CA
1001+ employees
Company mission
To design, manufacture and deliver leading data-driven cloud networking solutions in an environmentally and socially sustainable manner.
Role
Who you are
- Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success
- The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
- Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
- Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM
- General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.)
- Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
- Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired
- Familiarity with any or some of the following is a plus
- Overlay platforms VMWare NSX, Cisco ACI
- Terraform ; Public clouds (AWS, Azure, GCP)
- Golang ; Prometheus/Grafana ; SSO (OIDC and SAML)
- Git (branches, commits, etc), GitHub/GitLab
- Arista Validated Design
What the job involves
- We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions
- A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations
- We drive the success of our customers through passion and teamwork and via ensuring quick response times
- You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions
- You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams
- The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction
- Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach
- Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS)
- Respond to customer product inquiries via telephone or email
- Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries
- Troubleshoot problems with hardware/software applications and recommend corrective action
- Recreate customer network issues in a dedicated lab environment (as needed)
- Document customer communication and recurring technical issues to support product quality programs and product development
- Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities
Our take
Arista is a supplier of cloud networking solutions, addressing the needs of internet companies, cloud service providers, and enterprises. While the business is not tied to a crowd of large customers, companies are nonetheless attracted to its CloudVision Software - which has the potential to save them a significant amount of money.
The company's growth so far has led to it being seen as a rising star in the computer networking industry. It competes directly with digital giant Cisco, but despite this boasts impressive revenue growth. In fact, Arista has been vocal with its confidence that it can continue to grow at a rapid pace, as it further develops its offering for the networking market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2020
$36m
SERIES C
Jul 2017
$30m
LATE VC
Total funding: $66m
Company benefits
- Regular ”Snack Bash” Social Events with food and drinks!
- Biweekly Wellness webinars plus regular Wellness Week events focused on physical, mental, spiritual and financial wellness as well as career development and social activities
- Arista Gives Back: Employee Engagement Giving Drives and Volunteer events
- Medical, Dental & Vision Plan Coverage
- Life Insurance, AD&D, STD & LTD
- Flex Spending Accounts
- Employee Assistance Programs
- PTO & Paid holidays
- 401k Plan
- On-site Gym & Showers
- Secured Bike Lockers
- Secured Bike Lockers
- Flexible hours
- Employee Assistance Benefits that include mental health and backup child and elder care support
- Discounted lunches through WeBox for HQ employees
- Family planning benefits
Company HQ
Santa Clara, CA
Leadership
Jayshree Ullal
(CEO & Chairperson)Jayshree joined the Arista team in 2008 as the Founding CEO and has held the position since.
Salary benchmarks
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