Customer Service Representative, Warner Music Group

Salary not provided

Pay range: $25 - $30

Excel

Shopify

Junior and Mid level

Toronto

4 days a week in office

Entertainment and record label company

Be an early applicant

Entertainment and record label company

1001+ employees

B2CB2BMusicEntertainmentDigital Media

Be an early applicant

Salary not provided

Pay range: $25 - $30

Excel

Shopify

Junior and Mid level

Toronto

4 days a week in office

1001+ employees

B2CB2BMusicEntertainmentDigital Media

Company mission

To foster a culture of innovation and inclusion for their people, artists, and songwriters across the globe.

Job

Company

Role

Who you are

Minimum post-secondary education is considered an asset
2 - 3 years Distribution Customer Service & Order Entry experience
Strong Computer Skills using MS Office (i.e. Word, Excel), keyboarding and data entry skills with accuracy
Providing customer service support, responding to inquiries and troubleshooting skills
Strong communication skills (both written and verbal)
Ability to foster a positive working relationship with various internal and external stakeholders
Effective time management and good organizational skills with the ability to multitask
Work independently and as a part of a team

What the job involves

Reports To: Director, Sales
This role will act as the Customer Service support for all retail and B2B accounts across Canada. Duties include order processing, liaising with the Distribution facility, transportation, couriers and internal staff
This individual will also provide back-up support for the Office Administrator which includes greeting visitors, purchasing, mailroom duties, communicating with property superintendents as needed and other office administration duties
Additionally, periodic coverage and basic knowledge of our Digital Operations Specialist role will also be required, which includes scheduling, and delivery of digital products. Knowledge of digital music services such as iTunes, Spotify and Apple Music are beneficial
Process Orders (manual and electronic)
Process Return Authorizations and Credits
Provide Customer Service support to accounts, D2C/Shopify consumers and internal staff
Upload Release Notifications into our Distribution System
Transmit Orders daily to our Distribution facility
Liaise with Distribution and Freight companies to ensure delivery of physical product
Catalogue maintenance (Update price changes, Statues, Artist and label codes etc.)
Process time sensitive local and international artist order requests for touring and venue sales
Daily reviews of unshipped or delayed deliveries
Maintain D2C Regular & Digital orders
Back up for Office Administrator when required, including but not limited to greeting visitors, purchasing, mailroom, communication with property superintendent as needed and other office administration duties
Back up for Digital Operations scheduling and delivery of digital products
Other tasks as assigned

Application process

Please note that due to the volume of applicants we receive for a given position, you may not be contacted if you do not meet minimum eligibility requirements for this position

Our take

Warner Music Group (WMG) is a music and entertainment conglomerate that operates in more than 70 countries through its network of affiliates and licensees. As one of the “big-three” recording companies, it is a leader in the global music industry.

As the company looks forward to the future of music and technology, it has been focusing on its Web3 expansion within the Metaverse, creating new partnerships with a growing number of blockchain platforms – including The Sandbox, OpenSea, and OneOf. WMG is also expanding into gamification and is set to enable signed artists to release music NFTs through the Polygon-based marketplace LGND Music.

With the appointment of tech veteran and former Chief Businesses Officer at YouTube, Robert Kyncl, as its new CEO, WMG is further proving its dedication to breaking into the future of Web3 in an all-encompassing way, and it is well set to replicate its “real-world” success within the metaverse.