Creative Operations Manager, Amazon
15 Months Maternity Cover, EU Stores Creative
More information about location
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- We are seeking an experienced, detail-oriented leader who will drive the seamless execution of creative projects, optimize workflows, and ensure efficient collaboration across various teams
- This role will play a pivotal part in overseeing the creative production pipeline, from concept development to final delivery
- The ideal candidate is a strategic thinker with exceptional organizational skills, a strong eye for detail, and a passion for driving creativity to its full potential
- 5+ years of project management, resource management, and/or digital/eCommerce management experience
- Thorough understanding of creative and design workflows, with familiarity in digital or eCommerce site merchandising
- Experience managing multiple projects and resources with competing priorities
- Exceptional time management and anticipatory skills
- Self-motivated and proactive in communication and problem-solving
- Experience with project management tools including Asana, Workfront and Airtable
Desirable
- Experience in multi-territory campaign management
- Experience in digital marketing and content production timelines and process
What the job involves
- Lead end-to-end project management for creative initiatives, collaborating with cross-functional teams to ensure projects are executed on time and within budget
- Develop and implement streamlined processes and workflows to enhance the efficiency and effectiveness of the creative production pipeline. Identify bottlenecks and establish best practices
- Manage day-to-day creative capacity and workflows, via intake and resource management tools. Allocate creative resources appropriately to meet project demands and deadlines
- Oversee intake of all creative requests across EU Stores, assessing each request, gathering inputs and assigning to appropriate creative owners
- Ensure deadlines are met and lead-times (SLAs) adhered to across all creative projects
- Work closely with finance and stakeholders to create, monitor, and manage budgets for creative projects. Provide regular updates and propose cost-effective solutions
- Evaluate, implement, and manage creative tools and technologies that enhance project management, asset organisation, and overall productivity
- Develop reporting mechanisms to track project progress, resource utilisation, and operational metrics. Provide insights to drive informed decision-making
- Recruit and hire freelance resources, and onboard new agencies and suppliers when needed
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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