UI Designer, Ujet
$90-100k
+ Stock options
AI-powered contact center solutions
Open for applications
AI-powered contact center solutions
201-500 employees
Open for applications
$90-100k
+ Stock options
201-500 employees
Company mission
To enable exceptional customer experiences and business growth for customer contact centres.
Role
Who you are
- 4+ years of UI design experience within a SaaS product team or a digital design agency
- An inspiring portfolio showing us how you have researched and crafted great user interface experiences, seeing them through to released products
- Ability to understand and distill complex design problems into elegant, informed solutions
- Experience with Agile SDLC methodologies
- Expert knowledge and utility of professional design tools; i.e. Figma or Sketch
- Ability to present your designs and sell your solutions to various stakeholders
- Expert knowledge of cross-platform web/mobile usability standards and specifications
- BSc in Digital Art, Graphic Design, User Experience, Computer Science, Engineering or other related area preferred
What the job involves
- We are looking for an experienced UI/UX Designer who can take ownership of UX design across the UJET product stack, from our platform portal, including configuration and reporting, agent communications adapters, to our consumer facing web and mobile applications
- You will make our product more user-friendly and intuitive to attract and retain customers, by creating clean, modern user interfaces and optimized workflows to enhance user experience
- Identify problems, suggest solutions, recommend implementations, and execute solutions to improve the user experience
- Collaborate with product management and engineering to define and implement solutions for the product direction, visuals, and experience
- Execute all visual design stages from concept to final hand-off to engineering
- Establish and promote design guidelines, best practices, and standards
- Create wireframes, UI workflow prototypes, animations, icons, and final UI designs and style guides
- Maintain, extend and evolve our UI design library to ensure design consistency across UI components and support product implementation efficiencies
- Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
- High level of initiative and experience to successfully define and guide product design from conception to launch with minimal supervision
- Collaborate with stakeholders, product managers, end users, engineers, and other UI designers to implement intuitive UX interactions, effective workflows and attractive UI designs
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
It’s a precision use of generative AI capabilities, and the company has done well to hone in on specific concerns for its enterprise clients. Significant investment was awarded in 2024 and will be used to accelerate UJET’s capabilities in a market that is only set to become more attractive to investors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, and vision plans with both employee and dependent coverage options
- Traditional and Roth 401 (k) plans
- Opportunity to earn UJET shares and stock options
- Maternity & paternity Leave - we offer all employees 12 weeks of paid maternity and paternity leave
- Unlimited PTO and flexible work hours
- Easily apply pre-tax funds to your commuter card for easy transportation to and from work
Company values
- Innovation - We relentlessly pursue advancements in AI and customer-centric technologies
- Customer Obsession - We put customers at the heart of every decision and interaction
- Security & Trust - We prioritize data security and ethical use of AI, without compromising insights
- Elegant UX - We design solutions and experiences that are intuitive and easy to use, with minimal time and effort
- Powerful Relationships - Our customers and partners are family - and we value them more than anything
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Anad Janefalkar
(Founder & Co-CEO)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(Co-CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Share this job
View 6 more jobs at Ujet