Customer Success Technical Architect, Confluent
$160.4-190.8k
+ Equity
More information about location
Data streaming platform
Job no longer available
Data streaming platform
1001+ employees
Job no longer available
$160.4-190.8k
+ Equity
More information about location
1001+ employees
Company mission
To help every organization harness data in motion so they can compete and thrive in the modern world.
Role
Who you are
- Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience
- Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
- Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
- Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
- Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
- Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
- Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
- Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
- Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
- Experience with Java Virtual Machine (JVM) tuning and troubleshooting
- Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
- Ability to learn new technologies quickly, as well as a strong interest in doing so!
- Flexibility to travel up to 20% of the time
What the job involves
- Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers
- The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite
- You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives
- The CSTA role is both deeply technical and commercial in nature
- You will leverage a technical background (e.g. AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription
- You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their investments
- In this role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well as gain an understanding of complementary and competitive technologies
- You will work with a variety of organizations ranging from new start-ups to large enterprise customers
- Throughout these interactions, you will build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art data streaming platforms
- Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success
- Identify customer technical objections and develop strategies to address those blockers to adoption
- Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design
- Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
- Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management
- Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers
- Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products
- When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering
Our take
Confluent is a commercial company built on top of the open-source Apache Kafka project. Confluent and Kafka have developed a streaming data technology that processes massive amounts of information in real-time. The streaming database technology was developed at LinkedIn as a way of moving massive amounts of messages. The company decided to open-source that tech in 2011, and Confluent launched as the commercial arm in 2014.
While the base open-source component remains available for free download, it doesn’t include the additional tooling the company has built to make it easier for enterprises to use Kafka. Confluent's value add is in those additional tools, including a cloud version of the product and a marketplace for sharing extensions to the platform.
Confluent expanded strategic partnerships with Microsoft and acquired Immerok, and in 2023 expanded its cloud platform. 2024 saw further product expansions with the launch of the Confluent Migration Accelerator, all exemplifying how the company is living up to its name by rocket-boosting the benefits of Apache Kafka integration for companies.
Now, it looks like IBM is eyeing the company for acquisition and Confluent looks to be a natural fit. Long positioned as the real-time backbone behind modern application, Confluent would gain global scale and an even deeper enterprise reach under iBM, while cementing its role at the center of AI-driven architectures. For COnfluent, the deal would marka shift from fast-growing independent disruptor to foundational infrastructure player powering the next wave of enterprise AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2020
$250m
SERIES E
Jan 2019
$125m
SERIES D
Total funding: $455.9m
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jay Kreps
(Co-Founder & CEO)Prior to co-founding Confluent in 2014, Jay spent 7 years at LinkedIn, holding various roles including Principal Engineer and Principal Staff Engineer.
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