Staff Program Manager, Zoox

• A successful candidate can manage and iterate an approach to identifying, assessing, and driving growth for scaling operations
• The candidate must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges, and adjusting to sudden and frequent change
• Bachelor’s degree in Business Administration, Operations Management, or a related field
• 10+ years of experience in program management, operational excellence, process improvement, or a related fields
• Experience developing operational efficiencies in remote operations or similar environments (i.e., call center, BPO, teleoperation, remote support centers, etc.)
• Experience in a product-based operations environment
• Demonstrated leadership experience in leading teams and developing direct reports
• Excellent communication and interpersonal skills and the ability to influence and drive change across multiple levels of the organization. Strong analytical and problem-solving skills
• Demonstrated ability to design and execute large-scale change management strategies and proven track record of successfully managing complex, large-scale integration projects
• Prior experience developing and using data and metrics to support strategic decision-making

Desirable

• The Process, Strategy, and Data team within Operations is focused on “how we get from here to there.” As Zoox continues to grow, you will be a crucial member of the team and responsible for providing guidance on how to do that most efficiently while providing a great customer experience
• This role will design, coordinate, document, and implement large-scale operational process improvement initiatives within Fleet Operations. These are highly complex, thus requiring high judgment, autonomy, and trust with internal and external stakeholders
• Support process design, documentation, and improvement for operations
• Conduct a range of data analysis to determine the best solution to a problem
• Identify and prioritize new opportunities for efficiency within operations
• Work cross-functionally to ensure projects are moving forward
• Track projects and communicate progress to a larger group of stakeholders