Customer Success Consultant, OpenUp

• Proven experience in customer success or relationship management, ideally in a tech or mental health-related field
• Exceptional communication and interpersonal skills
• Skilled in engaging with and influencing stakeholders at various levels
• Proficient in understanding and leveraging customer success metrics and engagement indicators
• Ability to handle multiple projects and priorities in a dynamic environment
• Fluency in Dutch

Desirable

• You're a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships
• Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services
• With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction
• Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion
• Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts
• Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations
• Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth
• Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey
• Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services