Strategic Account Manager Lead, Sardine
$180-200k
+ Equity + Bonus
More information about location
Fraud prevention & compliance infrastructure
Open for applications
Fraud prevention & compliance infrastructure
101-200 employees
Open for applications
$180-200k
+ Equity + Bonus
More information about location
101-200 employees
Company mission
To remove the friction and risks associated with high velocity money movement, from banks and cards through to digital wallets and crypto.
Role
Who you are
- You have 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
- You've domain experience in compliance, fintech, or AML/KYC
- Your analytical skills are second to none; you excel at number crunching and drawing insights
- You are proficient in using business intelligence tools
- You're capable of translating complex strategies into actionable processes and outcomes
- You're a natural at building relationships and collaborating with others
- You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
- You've previous customer-facing experience, preferably with a technical product
- You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
- You constantly think about ways to improve processes
- You love making customers more efficient as much as we do!
What the job involves
- We’re looking for a Strategic Account Manager Lead to join our team. This is a true player-coach role—70% focused on hands-on account management and 30% on mentoring and guiding the team
- You’ll manage an exclusive portfolio of high profile enterprise customers, serving as their strategic advocate within Sardine to help them maximize the value of our products and services
- This role blends account management with solution architecture, requiring close collaboration with internal teams across risk, fraud, compliance, payments, data science, and product to support each customer’s evolving needs
- Balance individual account ownership with team leadership responsibilities, guiding both strategy and execution across key client relationships
- Lead a team with compassion and trust, fostering a culture of collaboration and continuous development
- Be the primary point of contact for our very high profile customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
- Build a team to expand at key strategic accounts and resellers and collaborate with our hunters (Saes AEs)
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
- Speak knowledgeably and advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers
Our take
Identity and payment fraud is one of the biggest dangers facing online businesses. Sardine is setting out to solve this problem by building the first zero-day fraud prevention technology.
Sardine's technology traces intrinsic behaviour patterns to identify so-called "bad actors" online, and detects fraudsters using machine-learned fraud scores and user behavior biometrics.
The company calls itself the world's first FaaS (Fraud Detection as a Service), and its solutions are already drawing business from next-gen crypto and financial service institutions. Onboarding these institutions and scaling its customer base at pace will ensure that Sardine maintains its frontrunner position.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2025
$70m
SERIES C
Sep 2022
$51.5m
SERIES B
Total funding: $145.6m
Company benefits
- Generous equity compensation
- Work from anywhere: Remote-first Culture
- Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
- 100% of health insurance, dental, and vision coverage for employees and 50% for dependents
- 4% matching in 401k
- Company-wide offsites, the last one was at Miami
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, monitors, etc
- Monthly meal stipend
- Annual fitness allowance
- Unlimited access to an expert financial advisory
Company HQ
SoMa, San Francisco, CA
Leadership
Soups Ranjan
(Co-Founder & CEO)Previously worked as Director of Data Science & Risk at Coinbase, and was Head of Crypto at Revolut.
Zahid Shaikh
(Co-Founder & Head of Product)Previously worked as a Senior Product Manager at both PayPal and Uber, and was Senior Product Owner at Revolut.
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