Developer Success Engineer, WorkOS
$135-150k
Offers equity
More information about location
APIs to make apps enterprise-ready
Open for applications
APIs to make apps enterprise-ready
21-100 employees
Open for applications
$135-150k
Offers equity
More information about location
21-100 employees
Company mission
To build a toolkit to help startups meet the requirements for bringing on enterprise clients.
Role
Who you are
- This role is best suited for someone who is technically-minded, empathetic, passionate, and loves solving problems under pressure
- 2+ years experience in a technical customer-facing support role for a developer-focused product
- Exceptional verbal and written communication skills
- Passion for educating and breaking down complicated concepts
- Quick learner and relentlessly inquisitive
What the job involves
- WorkOS is continuing to build our Developer Success Engineering team
- As WorkOS is a technical product made by developers, for developers, Developer Success Engineers are critical to the customer experience. You will be on WorkOS’s front line, talking with developers, building developer relationships, and making the developer experience the best it can be
- You will be the expert on our products and main point of contact between our engineers and developers (customers). You’ll help developers get unblocked and succeed by providing guidance, debugging support, and integration advice
- Work with our users daily via Slack, email, and Zoom
- Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
- Provide technical advice to developers on best practices for integrating with our API
- Act as a hard + soft skill mentor and escalation point to junior members of the team
- Troubleshoot any issues that arise from the developer and diagnose any blockers
- Engage customers for feedback to help shape product development
- Work cross-functionally within the company
Our take
The inspiration for WorkOS came from the founder’s previous email startup, Nylas, and the difficulties he faced in crossing what he calls “the enterprise chasm.” The challenge of serving enterprise clients, and meeting their stringent security and admin requirements, is one that many B2B SaaS startups face as they start to scale.
WorkOS steps in at this critical stage, providing a single API driven platform which enables its customers to easily integrate with the major vendors that provide enterprise security and admin solutions. For example, rather than building individual integrations with each of the single sign-on (SSO) providers, a customer would only need to integrate with WorkOS in order to support these solutions.
Enterprise features that WorkOS is providing building blocks for include Single Sign-On, Directory Sync, Audit Trail, and more. WorkOS are helping a whole host of SaaS providers break into enterprise channels, and have been bolstered by substantial Series B funding in 2022. In that same year, WorkOS acquired its first company, UI framework builders Modulz, a deal that will widen the scope of API products that WorkOS can offer.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$80m
SERIES B
Total funding: $80m
Company benefits
- WorkOS pays 90% of premiums for employees and dependents to help keep your family healthy
- WorkOS provides a 3% match of your 401k contributions to help you save for retirement
- Relax and recharge with 20 days of paid yearly vacation. We also offer 12 weeks of parental leave for new parents
- Monthly stipend for gyms, yoga classes, race registrations, or whatever keeps you active
- Monthly stipend for a massage, meditation class, therapy, or activities that enhance your mental well-being
- Outfit your working space with a stipend for equipment that will keep you comfortable and productive
Company HQ
Financial District, San Francisco, CA
Leadership
Michael Grinich
(CEO & Founder)Earned a BSc in Computer Science from MIT. Previously worked in the Engineering team at Dropbox, in the Design team at Nest and was the Founder & CEO of Nylas for 4 years.
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