IT Support Engineer, Unit
$75-100k
+ Equity
More information about location
5 days a week in office
Banking-as-a-Service platform
Be an early applicant
Banking-as-a-Service platform
201-500 employees
Be an early applicant
$75-100k
+ Equity
More information about location
5 days a week in office
201-500 employees
Company mission
To expand financial access for all by empowering the next generation of fintech builders.
Role
Who you are
- We’re looking for someone who is highly entrepreneurial, thrives in a collaborative environment, and is passionate about delivering top-notch support while driving technical improvements across the company
- 3-5 years of proven experience in IT support or engineering, with deep expertise in MacBook systems
- Extensive experience in managing SaaS services end-to-end, including administration and optimization of tools such as Google Workspace, Monday.com , JumpCloud, Atlassian Stack, Slack, and much more
- Knowledge of networking fundamentals and troubleshooting, including experience with wired and wireless network environments, VPNs, and related infrastructure
- Familiarity with IT ticketing systems and best practices for efficient support workflows
- Great, Self-motivated, eager to learn new technologies, and continuously improve skills and processes
- Relevant IT certifications are a plus
- Excellent interpersonal skills and a positive, solutions-oriented attitude, who is eager to build and integrate new IT services
- Strong ability to maintain and nurture relationships with business partners and internal stakeholders, ensuring IT solutions align with business needs
- Willingness to work off-hours in urgent cases to ensure critical issues are resolved promptly
What the job involves
- In this role, you will provide comprehensive IT service and support to internal users in our NYC office, Tel Aviv, and remotely across the US
- Own on-site technical support for our dynamic team, with a strong focus on MacBook systems
- Respond to helpdesk tickets promptly, escalating complex issues as necessary
- Support remote users across the US and remote sites, ensuring smooth and reliable IT daily operation
- Work closely with the People Team and Office Managers to maintain and enhance a productive, engaging office environment
- Collaborate with the global IT and Information Security teams to address network and security needs
- Manage user accounts, permissions, and access controls in line with security standards
- Oversee onboarding and offboarding processes, utilizing automated systems wherever possible
- Proactively improve and optimize IT processes to support a fast-growing organization
Our take
Financial services are becoming increasingly vital for modern businesses, but building them is a lengthy, complex and often expensive process. Unit exists to make this easy, letting companies provide cards, bank accounts and payment products through its banking-as-a-service platform.
Embedded financial services are popular, as companies look for ways to attract customers with easy payment options and branded payments cards. Unit seeks to differentiate itself by providing a flexible, white label solution, that allows its customers to simply embed Unit's offerings within their product with easy API integrations. This has gained it a large and growing customer base including the likes of Homebase and Wingspan.
Unit's valuation exceeded $1 billion at its last fundraise in 2022, making it the first unicorn in the banking-as-a-service space. It is using this funding for product development, most recently moving into issuing charge cards. While this may bring it into competition with heavyweight incumbents Brex and Ramp, Unit's solution is more cost-effective and flexible for smaller companies and ties in with its existing offering. Despite lay-offs in 2024, Unit is well on its way to its goal of becoming a name ubiquitous among businesses while being unknown to the end user.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
May 2022
$100m
SERIES C
Jun 2021
$51m
SERIES B
Total funding: $169.6m
Company benefits
- Startup equity and 401(k) plan.
- Flexible Vacation Policy: Take the time off you want and need so you can show up as your best.
- Unlimited Book Budget: Unlimited budget for books, no questions asked.
- Health and Wellness: Employer-paid medical plan for employee, dental, vision, FSA, HSA, OneMedical, and Teladoc.
- Remote Friendly: We’re a globally distributed team and support remote and in-person work.
Company HQ
Kips Bay, New York, NY
Leadership
Itai Damti
(CEO & Co-Founder)They worked as a Software Engineer in the IDF before co-founding Leverate in 2008. They subsequently co-founded 2n, and founded Unit in April 2019 alongside Mentoring, Investing, and Advisory roles.
Doron Somech
(CTO & Co-Founder)They co-founded Leverate with Itai in 2008, serving until September 2015 as CTO. They also co-founded Unit, and have been CTO since 2019.
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